Tonita Quinones
Kissimmee
Summary
Motivated Night Shift Supervisor dedicated to ensuring operations run smoothly and efficiently during the night shift. Strong leadership, team building and multitasking skills. Adept at scheduling, cash handling and customer relations.
Overview
30
30
years of professional experience
Work History
Night Shift Lead
Amscot Financial
09.2022 - Current
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
- Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
Financial Services Assistant
Amscot Financial
01.2020 - 09.2022
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Organized educational seminars that informed clients about current market trends, fostering trust in the company''s expertise in the field of finance services assistance.
- Improved client satisfaction rates by providing exceptional customer service and addressing inquiries promptly.
- Reduced operational costs for the department through effective budget management and expense tracking.
Food Service Assistant
Sodexo Magic
08.2019 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Room Inspector
Days Inn Hotel
06.2018 - 08.2019
- Collaborated with various team members to meet guests' requests.
- Trained new employees on proper room inspection procedures and hotel policies, resulting in improved inspection accuracy.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Coordinated with maintenance staff to address and resolve any identified problems during inspections.
Administrative Coordinator
University Of Puerto Rico
07.1994 - 11.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Education
Bachelor of Administrative Studies - Marketing Management And Research
University of Puerto Rico
San Juan, PR06.1994
Skills
- Technical knowledge
- Safety awareness
- Training and mentoring
- Supervisory Experience
Languages
Spanish
Native or Bilingual
Timeline
Night Shift Lead
Amscot Financial
09.2022 - Current
Financial Services Assistant
Amscot Financial
01.2020 - 09.2022
Food Service Assistant
Sodexo Magic
08.2019 - 01.2020
Room Inspector
Days Inn Hotel
06.2018 - 08.2019
Administrative Coordinator
University Of Puerto Rico
07.1994 - 11.2018
Bachelor of Administrative Studies - Marketing Management And Research
University of Puerto Rico