TONITO TALBOTT
Encino,CA
Summary
Dedicated and enterprising professional with a background in office management and employee support. Offers capable and proficient administration and HR assistance within the commercial and financial industries. Possesses strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and a commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Operations Manager
CVS Pharmacy, Retail
11.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant to Supervisors
Westside Habitats
01.2022 - 01.2024
- Created and managed documents, including new leases, current leases, parking leases, concessions, roommate addendums, lease renewals, and adverse letters
- Facilitated communication among managers, maintenance staff, and vendors by responding to emails
- Updated vacancy tracking page / maintained current vacancy list to ensure efficient occupancy management
- Coordinated onboarding processes for new managers to ensure smooth transitions into the team
- Administered mass mailings, including tenant notices and rent increase letters
- Resolved financial challenges and supported tenant retention by fostering effective communication with tenants
- Enhanced record-keeping accuracy, streamlined transactions, and facilitated project completion by creating organizational systems
- Expanded single-person assistant role into a four-member team, reduced supervisor workload and enhanced operational efficiency
- Recovered over $200,000 in lost rent payments during the pandemic by leveraging government aid and negotiating payment schedules
Operations Manager
24 Hour Fitness USA Inc
01.2019 - 01.2021
- Supervised team of 15–30 employees, including instructors and administrative staff, in achieving daily and weekly sales goals and service rates
- Developed weekly schedules, implementing strategic employee placement to mix strong and underperforming employees to build staff capabilities and productivity
- Monitored employee performance, conducted coaching sessions and if required voluntary/involuntary termination
- Processed office documentation to promote efficient workflow environment and keep well maintained databases
- Addressed customer complaints and queries and led in-house projects such as product placement and promotional displays
- Boosted sales staff productivity by 3% after only two months through effectively managing employee relations, complaints, and motivation
- Spearheaded onboarding and training of new staff, assisting in recruitment and placement procedures to make sure new hires are fully educated on company policies and procedures
Relationship Banker
JP Morgan Securities LLC
01.2012 - 01.2018
- Providing key assistance to clients by serving as a point of contact for banking needs, ensuring client information is correctly recorded within database
- Processed $1.3M per month in deposits and investments
- Scheduled phone calls and meetings within client convenience, reporting client and account status
- Fostered positive relationships with clients by offering tailored products and service advice
- Collaborating with cross-functional teams across financial advisors, mortgage bankers, and business relationship managers to deliver specialized and targeted solutions and assistance to clients
- Monitoring adherence to company policies and procedures and banking regulations
- Achieved top 12 banker ranking within California and top 50 within entire United States
- Received several promotions during tenure, resulting in Relationship Banker position
- Recognized for ability to provide leadership, resulting in Manager appointment for weekend shifts
- Gained recognition for ability to provide administrative support and guidance, receiving requests to assist smaller branches in training and general productivity enhancement
Bank Teller
JP Morgan Securities LLC
01.2010 - 01.2012
- Delivered face-to-face customer service, ensuring all transactions are entered and resolving complaints or discrepancies
- Facilitated tracking, recording, and reporting of information on transactions, bank supplies, and customers, updating database as needed
- Performed basic cash drawer balancing and reconciling
- Adhered to all financial and security regulations
- Utilized software to track and generate reports
- Received promotion as lead teller and personal banker for outstanding service
- Trusted with important tasks such as ATM vault custodian
Office Manager
Saddle Ranch Chop House Restaurant
01.2006 - 01.2010
Account Manager
Delectable Creations LLC
01.2004 - 01.2006
Education
Bachelor of Science - Animation Arts
Woodbury University
Burbank, CA01.2003
Skills
- Customer Relationship Management
- Database Management
- Excel
- Financial Reporting
- Microsoft Office
- Quickbooks
- Yardi
- Appfolio
- Google Suite
- Operations oversight
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
Rose customer quality survey up 6% since November.
Department profit rose $10k weekly
Customer acquisition 10 new sign ups per week over the ask of 7
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
CVS Pharmacy, Retail
11.2024 - Current
Assistant to Supervisors
Westside Habitats
01.2022 - 01.2024
Operations Manager
24 Hour Fitness USA Inc
01.2019 - 01.2021
Relationship Banker
JP Morgan Securities LLC
01.2012 - 01.2018
Bank Teller
JP Morgan Securities LLC
01.2010 - 01.2012
Office Manager
Saddle Ranch Chop House Restaurant
01.2006 - 01.2010
Account Manager
Delectable Creations LLC
01.2004 - 01.2006
Bachelor of Science - Animation Arts
Woodbury University
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