Summary
Overview
Work History
Education
Skills
Quantitativeskills
Interpersonalandteamworkskills
References
Certification
References
Work Availability
Accomplishments
Work Preference
Quote
Timeline
Barista
Tonja Barry

Tonja Barry

Ward,AR

Summary

Seeking to secure an employment opportunity to demonstrate my prior work abilities and skills that will foster personal growth, customer relations, and challenging career development that will better serve my employer.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Medicaid Eligibility Specialist, Data Entry

Iconma
10.2022 - Current
  • Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
  • Conducted initial eligibility screenings for Medicaid applicants.
  • Updated case management systems with current information regarding client status.
  • Performed periodic audits of case files to ensure accuracy and completeness.
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
  • Processed requests for changes in existing Medicaid cases.
  • Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
  • Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
  • Attended training sessions, seminars and workshops related to Medicaid programs.

Customer Service Representative, Medicare Benefit Card Advisor

Wipro Limited
05.2022 - 07.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Soft Collections, Data Entry, Customer Service representative

FIS
10.2021 - 01.2022
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
  • Processed payments via cash, check, or credit card transactions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Greeted customers and answered inquiries in a professional manner.
  • Resolved customer complaints promptly and efficiently.
  • Ensured compliance with all safety regulations within the store environment.
  • Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
  • Delivered accurate service information to meet goal-directed development plan.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Processed customer account changes with proprietary software.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.

Data Entry, Customer Service Representative

Conduent
08.2021 - 10.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.

Cashier, Storefront

Home Depot
03.2020 - 06.2021
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Account Manager, Data Entry, Call Center

Ttec
05.2017 - 04.2018
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Provided technical support to customers when needed.
  • Developed pricing models for various products and services based on market conditions.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Ensured compliance with industry regulations when dealing with clients.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Maintained accurate records of all customer interactions in the CRM system.

Caregiver

Pathfinder Inc.
01.2001 - 10.2015
  • Coordinated transportation services for clients when necessary.
  • Provided emotional support to clients during difficult times.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Accompanied clients to social events such as movies or plays.

Manager, Data Entry, Telemarketing, Call Center

APEX Marketing
01.1998 - 06.2004
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted performance reviews for team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with industry regulations and company policies.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed and implemented strategic plans to achieve company objectives.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Monitored staff performance and addressed issues.

Education

Medical Certificates: Medical report writing, Medical terminology, Medical Billing and Coding -

Allied Medical
Laguna Bch, CA
01.2005

General education -

North Pulaski High School
Jacksonville, AR
01.1988

Some College (No Degree) - Social Science Teacher Education

Ashford University
Clinton, Iowa

Skills

  • Well-organized
  • Efficient
  • Excellent documentation skills
  • Self-motivated
  • Assertive
  • Quickly learn new procedures and methods
  • Professional and positive demeanor
  • Teachable attitude
  • Dependable
  • Exemplary time management skills
  • Able to follow directions: oral and written skills as well as applied reading skills
  • Able to work under pressure and meet deadlines
  • Work as a team
  • Team work
  • Work well with diverse groups of people
  • Honest
  • Friendly
  • Excellent communication skills
  • Integrity
  • Active listening
  • Demonstrate accuracy
  • Attention to details
  • Committed to helping others
  • Collected on-time and over-due payments with documentation to their account
  • Medicare Benefit Card Advisor and Medicaid Eligibility Specialist
  • Managed a call center for 6 years
  • Telemarketing and various data entry assignments
  • Account Manager for car rental agency
  • Manage, schedule and train employees in a fast-paced work environment
  • Above average skills in MS Office Suite including Word, Excel, Power Point, Outlook, Open Office, Chrome, Microsoft and Firefox
  • Able to use Salesforce, ADP, and Centrix as well as Avaya, NICE, IcDialer, Optum, EPIC, iRIS, Zimba, Pulse and Zoom
  • Excellent skills in preparing and maintaining spreadsheets and word documents
  • Type 46 wpm and can learn new software applications with ease and transmit information or documents using a computer
  • Able to transcribe
  • Write medical reports easily
  • Proficient in medical terminology
  • Training abilities
  • Medicaid knowledge
  • Team Collaboration
  • Team building
  • Interpersonal Communication
  • Effective communication skills
  • Data Compilation
  • Analytical Skills
  • Organizational Skills
  • Time Management
  • Goal Setting
  • Application Review
  • Decision-Making
  • Written Communication
  • Attention to Detail
  • Documentation and paperwork
  • Professional Demeanor
  • Reliability
  • Knowledgeable in a series of computer programs
  • Recordkeeping and data input
  • Teamwork and Collaboration
  • Self Motivation
  • Payment Collection
  • Interpersonal Skills
  • Professionalism
  • Multitasking
  • Analytical Thinking
  • Problem-solving abilities
  • Excellent Communication
  • Adaptability and Flexibility
  • Telephone Etiquette
  • Problem-solving aptitude
  • Adaptability
  • Relationship Building
  • Problem-Solving
  • Schedule Management
  • Task Prioritization

Quantitativeskills

  • Collected on-time and over-due payments with documentation to their account
  • Medicare Benefit Card Advisor and Medicaid Eligibility Specialist
  • Managed a call center for 6 years, telemarketing and various data entry assignments
  • Account Manager for car rental agency
  • Manage, schedule and train employees in a fast paced work environment

Interpersonalandteamworkskills

  • Work well with diverse groups of people
  • Honest, friendly, excellent communication skills, integrity, and active listening
  • Demonstrate accuracy, attention to details
  • Committed to helping others

References

Available Upon Request

Certification

  • Medical Terminology, Medical Report Writing, Key Boarding

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Medicaid Eligibility Specialist, Data Entry

Iconma
10.2022 - Current

Customer Service Representative, Medicare Benefit Card Advisor

Wipro Limited
05.2022 - 07.2022

Soft Collections, Data Entry, Customer Service representative

FIS
10.2021 - 01.2022

Data Entry, Customer Service Representative

Conduent
08.2021 - 10.2021

Cashier, Storefront

Home Depot
03.2020 - 06.2021

Account Manager, Data Entry, Call Center

Ttec
05.2017 - 04.2018

Caregiver

Pathfinder Inc.
01.2001 - 10.2015

Manager, Data Entry, Telemarketing, Call Center

APEX Marketing
01.1998 - 06.2004

Medical Certificates: Medical report writing, Medical terminology, Medical Billing and Coding -

Allied Medical

General education -

North Pulaski High School

Some College (No Degree) - Social Science Teacher Education

Ashford University

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Tonja Barry