Hi, I’m
Tonja Boyd
A
Georgetown,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
years of professional experience
Work History
Self-employeed
Cleaner Supervisor
11.2005 - Current
Job overview
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
Bombay Bicycle Club
Bartender
08.2001 - 04.2005
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Charles Bush
Club Manager
04.1998 - 07.2001
Job overview
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Implemented policies and procedures to improve club operations and standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Education
Southern New Hampshire UniversityOnline
from Psychology
Skills
- Health and safety
- Policy enforcement
- Chemical handling
- Cleaning techniques
- Ordering cleaning supplies
- Customer service
- Invoice processing
- Customer service-focused
- Health and safety compliance
- Supply inventory management
- Customer relationship management
- Housekeeping
Timeline
Cleaner Supervisor
Self-employeed
11.2005 - Current
Bartender
Bombay Bicycle Club
08.2001 - 04.2005
Club Manager
Charles Bush
04.1998 - 07.2001
Southern New Hampshire University
from Psychology
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