Summary
Overview
Work History
Education
Skills
Certification
Quote
Accomplishments
Websites
Interests
Work Preference
Work Availability
Timeline
Hi, I’m

TONJA DAVIS

Project Manager

Summary

Professional with solid background in managing complex IT projects. Skilled in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business goals. Strong focus on collaboration, adaptability, and achieving results. Proficient in project planning, risk management, and stakeholder communication. Known for reliability and flexibility in dynamic environments.

Overview

18
years of professional experience
4
years of post-secondary education
2
Certifications

Work History

Accretive Technology Group

SENIOR PROJECT MANAGER
04.2021 - 02.2025

Job overview

  • Managed distributed Agile teams across 5+ time zones to deliver technical initiatives on schedule utilizing Jira for real-time progress tracking and risk mitigation.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Defined project scope, deliverables, and milestones by collaborating with product owners, ensuring alignment with business goals.
  • Implemented and documented processes for complex legal projects including GDPR, Visa/MasterCard, and Canadian Sales Tax regulations, reducing legal risk and increasing industry compliance
  • Led subject matter experts by brainstorming simplified solutions for regulatory changes, optimizing modifications to a single on-demand line change.
  • Reduced complexity by implementing 2-week release cycles, contributing to on-time delivery and sustained stakeholder engagement.
  • Tracked project progress by utilizing Jira and Confluence for documentation, facilitating project execution and clear requirement visibility.
  • Delivered detailed status updates by creating executive presentations, which resulted in clear stakeholder communication and strategic alignment.

Rain City Integrative Clinic

OFFICE MANAGER
11.2018 - 04.2021

Job overview

  • Managed scheduling, vendor relations, and communication by coordinating cross-functional logistics, which resulted in enhanced operational efficiency and improved client satisfaction.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Acted as the primary liaison by overseeing insurance credentialing and state licensing processes, ensuring seamless regulatory compliance and operational continuity.
  • Overhauled administrative workflows through process optimization improving operational efficiency and reducing turnaround times.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Populous Group

CONTRACT QUALITY ASSURANCE TESTER
05.2018 - 09.2018

Job overview

  • Executed compliance testing while enforcing strict quality benchmarks, maintaining 100% adherence to performance metrics.
  • Orchestrated multiple concurrent testing projects through dynamic priority realignment, meeting 100% of deadlines despite evolving requirements.
  • Transformed raw test data into executive-ready reports, empowering stakeholders to make data-driven decisions with confidence.
  • Flagged critical defects via rigorous test protocols, accelerating resolutions through cross-functional collaboration.
  • Generated actionable insights from test results, driving product improvements and enhancing quality assurance.

State Farm

CLAIM REPRESENTATIVE
08.2016 - 05.2018

Job overview

  • Evaluated claims based on evidence, ensuring accurate settlements and fair assessments.
  • Maintained professional client communication, providing updates and guidance throughout the claims process.
  • Steered complex claims utilizing advanced case management protocols, maintaining 100% compliance with both corporate policies and state insurance regulations.
  • Partnered with underwriting and injury teams to validate regulatory requirements, ensuring error-free processing of 500+ monthly claims.
  • Elevated customer service standards through white-glove claim support, fostering high levels of satisfaction and retention.

Wizards of the Coast

QUALITY ASSURANCE SUPERVISOR
05.2007 - 06.2016

Job overview

  • Optimized QA budgets up to $1.2M through strategic resource allocation, achieving 95% utilization rate across 12 concurrent projects.
  • Developed 20 QA professionals via structured mentorship programs, boosting team productivity by 40% and certification rates by 25%.
  • Transformed performance management by implementing bi-annual 360 review, providing constructive feedback to drive continuous improvement.
  • Guaranteed project compliance by modernizing documentation systems, maintaining 100% audit readiness and cutting reporting time by 60%.
  • Drove quality assurance initiatives, ensuring adherence to industry best practices and standards.

Education

Jones College

Bachelor of Science from Business Administration
01.2004 - 01.2008

University Overview

Skills

Project Management

Certification

Organizational Transformation - Foundations

Quote

My Why: To provide the space for everyone I encounter to be the best versions of themselves, every day.
Tonja Davis

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of Canadian Tax Compliance.
  • Supervised team of 6 staff members.

Websites

Interests

Photography

Writing

Resin pouring

3D printing

Candle making

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionCareer advancementPaid sick leavePaid time off
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Organizational Transformation - Foundations

02-2023

Organizational Transformation: Orchestration

02-2023
SENIOR PROJECT MANAGER
Accretive Technology Group
04.2021 - 02.2025
OFFICE MANAGER
Rain City Integrative Clinic
11.2018 - 04.2021
CONTRACT QUALITY ASSURANCE TESTER
Populous Group
05.2018 - 09.2018
CLAIM REPRESENTATIVE
State Farm
08.2016 - 05.2018
QUALITY ASSURANCE SUPERVISOR
Wizards of the Coast
05.2007 - 06.2016
Jones College
Bachelor of Science from Business Administration
01.2004 - 01.2008

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TONJA DAVISProject Manager