Tonja Dickey
Booneville,MS
Overview
6
6
years of professional experience
Work History
Manager
Craddock Oil
Booneville, MS
08.2018 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership during times of organizational change or crisis situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
GED
Northeast Community
Booneville, MS06.2014
Skills
- Training and development
- Data evaluation
- Data Documentation
- Workflow Planning
- Clear Communication
- Problem-Solving
- Safety and Compliance
- System Updating
- Product and Materials Sorting
- Equipment Calibration
- Microsoft Office
- Customer Relations
- Production Organization
- Delivery Scheduling
- Quality Control
- Materials Handling
- Safety Compliance
- Customer service
- Staff management
- Customer relationship management (CRM)
- Data analysis
- Business administration
- Networking strategies
Timeline
Manager
Craddock Oil
08.2018 - Current
GED
Northeast Community