Tonja Dickey
Booneville,MS
Overview
6
6
years of professional experience
Work History
Manager
Craddock Oil
Booneville, MS
08.2018 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership during times of organizational change or crisis situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
GED
Northeast Community
Booneville, MS06.2014
Skills
- Training and development
- Data evaluation
- Data Documentation
- Workflow Planning
- Clear Communication
- Problem-Solving
- Safety and Compliance
- System Updating
- Product and Materials Sorting
- Equipment Calibration
- Microsoft Office
- Customer Relations
- Production Organization
- Delivery Scheduling
- Quality Control
- Materials Handling
- Safety Compliance
- Customer service
- Staff management
- Customer relationship management (CRM)
- Data analysis
- Business administration
- Networking strategies
Timeline
Manager
Craddock Oil
08.2018 - Current
GED
Northeast Community
Similar Profiles
Suneva BurkhalterSuneva Burkhalter
Assistant Manager at Craddock OilAssistant Manager at Craddock Oil
David CraddockDavid Craddock
President at Craddock Oil CompanyPresident at Craddock Oil Company
Irina RazgonovaIrina Razgonova
Vice President at The Craddock Group, LLCVice President at The Craddock Group, LLC
April ReeseApril Reese
Receptionist at Northeast Mississippi Internal MedicineReceptionist at Northeast Mississippi Internal Medicine
Cynthia BreedloveCynthia Breedlove
General Manager at Catfish Country RestaurantGeneral Manager at Catfish Country Restaurant