Tonja Djuren
Johnston,IA
Summary
Dedicated Culinary Partner Support Manager with a passion for fostering successful partnerships and optimizing operational efficiency in the culinary industry. Offering proven expertise in team leadership, problem-solving, and customer support. Seeking to leverage skills to drive positive measurable results for Cozymeal.
Overview
12
12
years of professional experience
Work History
Business Owner
The Kitchen Of Chaos
01.2020 - Current
- Developed and implemented creative lesson plans to reach diverse student audience.
- Consulted with customers throughout community to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Taught basic cooking/kitchen skills during both one-on-one and group classes.
Senior Business Execution Consultant, Governance
Wells Fargo & Company
04.2022 - 05.2023
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Analyzed and evaluated training effectiveness and program outcomes.
- Analyzed partner feedback and identified pain points, leading to implementation of process improvements that reduced partner-related complaints by 25%.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Collaborated with front line teams to relay partner feedback, resulting in 6 process enhancements in 3 month period, directly influenced by partner insights
- Recommended improvements to processes.
- Communicated directly with stakeholders and partners to build strong business networks and relationships.
- Managed own work assignments with minimal supervision to complete self-assessments and other assigned reviews and projects.
Business Execution Consultant
Wells Fargo & Company
07.2019 - 04.2022
- Implemented data-driven feedback system, resulting in 75% increase in partner satisfaction scores and 100% reduction in dispute resolution time.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Provided coaching and mentoring to employees, in response to results of corrective action analysis.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Business Support Consultant
Wells Fargo & Company
03.2016 - 07.2019
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Designed and implemented risk management system to identify and mitigate potential risks; improved quality by 25%.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
Business and Applied Technology Consultant
Clark State Community College
01.2015 - 07.2015
- Analyzed and accounted for all risks associated with 2 new college programs.
- Acted as extension of institutions leadership team while collaborating with stakeholders.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed lesson plans, instructional materials, and educational goals for lecture and hands-on training courses.
Food Science and Technology Consultant
Clark State Community College
09.2014 - 01.2015
- Designed, implemented, and analyzed collected data from community surveys
- Managed $1 million grant from the State of Ohio to create a program that supported the local community.
- Researched and incorporated current trends and data into standard curriculum for 5 unique Food Science and Technology courses.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Targeted diverse learning modalities in development of new course content and training programs.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
Managing Partner
Northstar Cafe
09.2011 - 09.2014
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners.
- Increased revenue by 15-20% with successful promotional strategies and reductions in costs.
- Directed strategic initiative that improved team productivity by 15%.
- Managed restaurant scheduling, food production, and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Capacity analysis and planning for 50+ restaurant workers.
Skills
- Culinary Expertise
- Team Leadership
- Creative & Critical Thinking
- Problem Identification & Resolution
- Innovative Training & Coaching Approaches
- Process Improvement
- Data Analysis
- Relationship Management
- Data Analysis
- Interpersonal & Written Communication
Accomplishments
Overview
- Developed controls & procedures to align processes.
- Evaluated employee performance & provided tailored coaching.
- Achieved an increase in quality of work & motivation by partnering closely with teams.
Professional Achievements
- Developed & managed a knowledge base for culinary partners.
- Collaborated with cross-functional teams in development of International Recovery and Resolution Plans.
- Acquired accreditation for new collegiate program from Ohio Board of Regents.
- Implemented transfer pathway with The Ohio State University Food Science Department.
- Developed strategic plan for college program, aligning with Vision and Values.
- Coordinated daily performance of 50+ high-performing team members.
Cross-Industry Accomplishments
- Utilized advanced functionality of Microsoft Excel to create new systems & streamline business processes.
- Improved efficiency through positive management of stakeholder relationships.
- Optimized customer experience by delivering superior services & effectively troubleshooting issues.
- Conducted needs assessments to identify gaps & develop targeted solutions.
Education
MBA - Business Administration & Management
University of Iowa
Des Moines, IAAssociate of Applied Business - Business Administration & Management
Clark State Community College
Springfield, OHAssociate of Arts - Baking & Pastry Arts
The Culinary Institute of America
Hyde Park, NYBachelor of Science - Biology & Psychology
Graceland University
Lamoni, IATimeline
Senior Business Execution Consultant, Governance
Wells Fargo & Company
04.2022 - 05.2023
Business Owner
The Kitchen Of Chaos
01.2020 - Current
Business Execution Consultant
Wells Fargo & Company
07.2019 - 04.2022
Business Support Consultant
Wells Fargo & Company
03.2016 - 07.2019
Business and Applied Technology Consultant
Clark State Community College
01.2015 - 07.2015
Food Science and Technology Consultant
Clark State Community College
09.2014 - 01.2015
Managing Partner
Northstar Cafe
09.2011 - 09.2014
MBA - Business Administration & Management
University of Iowa
Associate of Applied Business - Business Administration & Management
Clark State Community College
Associate of Arts - Baking & Pastry Arts
The Culinary Institute of America
Bachelor of Science - Biology & Psychology
Graceland University
Additional Information
LinkedIn Profile: linkedin.com/in/tonjadjuren
Interests
- Ultramarathon Runner
- Neurodiversity Advocate
- Mental Health Advocate
Interests
- Ultramarathon Runner
- Neurodiversity Champion
- Mental Health Advocate
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