Tonja Djuren
Johnston,IA
Summary
Dedicated Culinary Partner Support Manager with a passion for fostering successful partnerships and optimizing operational efficiency in the culinary industry. Offering proven expertise in team leadership, problem-solving, and customer support. Seeking to leverage skills to drive positive measurable results for Cozymeal.
Overview
12
12
years of professional experience
Work History
Business Owner
The Kitchen Of Chaos
Johnston, IA
01.2020 - Current
- Developed and implemented creative lesson plans to reach diverse student audience.
- Consulted with customers throughout community to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Taught basic cooking/kitchen skills during both one-on-one and group classes.
Senior Business Execution Consultant, Governance
Wells Fargo & Company
Des Moines, IA
04.2022 - 05.2023
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Analyzed and evaluated training effectiveness and program outcomes.
- Analyzed partner feedback and identified pain points, leading to implementation of process improvements that reduced partner-related complaints by 25%.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Collaborated with front line teams to relay partner feedback, resulting in 6 process enhancements in 3 month period, directly influenced by partner insights
- Recommended improvements to processes.
- Communicated directly with stakeholders and partners to build strong business networks and relationships.
- Managed own work assignments with minimal supervision to complete self-assessments and other assigned reviews and projects.
Business Execution Consultant
Wells Fargo & Company
Des Moines, IA
07.2019 - 04.2022
- Implemented data-driven feedback system, resulting in 75% increase in partner satisfaction scores and 100% reduction in dispute resolution time.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Provided coaching and mentoring to employees, in response to results of corrective action analysis.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Business Support Consultant
Wells Fargo & Company
Des Moines, IA
03.2016 - 07.2019
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Designed and implemented risk management system to identify and mitigate potential risks; improved quality by 25%.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
Business and Applied Technology Consultant
Clark State Community College
Springfield, OH
01.2015 - 07.2015
- Analyzed and accounted for all risks associated with 2 new college programs.
- Acted as extension of institutions leadership team while collaborating with stakeholders.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed lesson plans, instructional materials, and educational goals for lecture and hands-on training courses.
Food Science and Technology Consultant
Clark State Community College
Springfield, OH
09.2014 - 01.2015
- Designed, implemented, and analyzed collected data from community surveys
- Managed $1 million grant from the State of Ohio to create a program that supported the local community.
- Researched and incorporated current trends and data into standard curriculum for 5 unique Food Science and Technology courses.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Targeted diverse learning modalities in development of new course content and training programs.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
Managing Partner
Northstar Cafe
Columbus, OH
09.2011 - 09.2014
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners.
- Increased revenue by 15-20% with successful promotional strategies and reductions in costs.
- Directed strategic initiative that improved team productivity by 15%.
- Managed restaurant scheduling, food production, and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Capacity analysis and planning for 50+ restaurant workers.
Skills
- Culinary Expertise
- Team Leadership
- Creative & Critical Thinking
- Problem Identification & Resolution
- Innovative Training & Coaching Approaches
- Process Improvement
- Data Analysis
- Relationship Management
- Data Analysis
- Interpersonal & Written Communication
Accomplishments
Overview
- Developed controls & procedures to align processes.
- Evaluated employee performance & provided tailored coaching.
- Achieved an increase in quality of work & motivation by partnering closely with teams.
Professional Achievements
- Developed & managed a knowledge base for culinary partners.
- Collaborated with cross-functional teams in development of International Recovery and Resolution Plans.
- Acquired accreditation for new collegiate program from Ohio Board of Regents.
- Implemented transfer pathway with The Ohio State University Food Science Department.
- Developed strategic plan for college program, aligning with Vision and Values.
- Coordinated daily performance of 50+ high-performing team members.
Cross-Industry Accomplishments
- Utilized advanced functionality of Microsoft Excel to create new systems & streamline business processes.
- Improved efficiency through positive management of stakeholder relationships.
- Optimized customer experience by delivering superior services & effectively troubleshooting issues.
- Conducted needs assessments to identify gaps & develop targeted solutions.
Education
MBA - Business Administration & Management
University of Iowa
Des Moines, IAAssociate of Applied Business - Business Administration & Management
Clark State Community College
Springfield, OHAssociate of Arts - Baking & Pastry Arts
The Culinary Institute of America
Hyde Park, NYBachelor of Science - Biology & Psychology
Graceland University
Lamoni, IATimeline
Senior Business Execution Consultant, Governance
Wells Fargo & Company
04.2022 - 05.2023
Business Owner
The Kitchen Of Chaos
01.2020 - Current
Business Execution Consultant
Wells Fargo & Company
07.2019 - 04.2022
Business Support Consultant
Wells Fargo & Company
03.2016 - 07.2019
Business and Applied Technology Consultant
Clark State Community College
01.2015 - 07.2015
Food Science and Technology Consultant
Clark State Community College
09.2014 - 01.2015
Managing Partner
Northstar Cafe
09.2011 - 09.2014
MBA - Business Administration & Management
University of Iowa
Associate of Applied Business - Business Administration & Management
Clark State Community College
Associate of Arts - Baking & Pastry Arts
The Culinary Institute of America
Bachelor of Science - Biology & Psychology
Graceland University
Additional Information
LinkedIn Profile: linkedin.com/in/tonjadjuren
Interests
- Ultramarathon Runner
- Neurodiversity Advocate
- Mental Health Advocate
Interests
- Ultramarathon Runner
- Neurodiversity Champion
- Mental Health Advocate