Tonja Dulaney
Dallas
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Experience working in a high-volume, fast-paced setting. Known for strong team leadership and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy. Maintaining high standards when interacting with patients and employees. Effective at training and mentoring team members to provide exceptional service in all customer interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Phlebotomist
Parkland Health System
05.2021 - Current
- Assessed clinic needs to facilitate timely ordering and reordering of appropriate lab tests.
- Performed lab orders to logistics lab for timely specimen pick-up to ensure efficient processing.
- Utilized Microsoft Excel to streamline processes and support academic efficiency for UTSW students.
- Reviewed and tested written materials to uphold training excellence for medical and research students.
- Facilitated troubleshooting of patient lab orders to maintain compliance with testing protocols.
- Facilitated acquisition of blood and specimens to ensure accurate lab results.
- Executed precise labeling of vacutainer tubes to maintain patient identification and sample integrity.
- Oversaw team operations to meet patient needs and deliver necessary care effectively.
- Supported talent acquisition efforts and delivered comprehensive onboarding training to enhance team performance.
PCT / Health Unit Coordinator
Parkland Health Systems
06.2020 - 05.2021
- Supported patient admissions, discharges, procedures, and transfers
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs, and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Maintain current and accurate medical records for 25+ patients
Clinical Care Partner
WellStar Kennestone Hospital
05.2018 - 03.2020
- Caring for intermediate-level cardiac patient’s pre and post procedures
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Medical Assistant/Lab Technician
Parkland Health System
01.2011 - 09.2017
- Performed room preparations for new admissions
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Completed hysteroscopy training and procedures
- Documented medical data in EPIC
Education
Certified Esthetician -
Paul Mitchell The School
Carrollton, TX03.2025
Phlebotomist Certification -
Atlanta Career Institute
Norcross, GA07.2018
Certified Nursing Assistant (CNA) -
Texas Nurse Aide
Dallas, TX01.2008
High School Diploma -
Thornwood High School
South Holland, IL06.2001
Skills
- Senior Phlebotomy Trainer
- Experienced Customer Service Provider
- Team Leader
- Glucose Screening
- Equipment and Instrument Sterilization
- Advanced trained Phlebotomist
- Problem solving and department goal achieving
- Sufficient in EPIC Software
- Paperwork Processing Clerical Support
- Experience with Word, Outlook, Powerpoint, and Excel spreadsheets
- Able to navigate and troubleshoot advance support issues
Certification
- National Health Associations
- March 2018
Accomplishments
Senior Phlebotomist 2022
Employee of the Month 2022
Senior Team Lead 2024
Timeline
Phlebotomist
Parkland Health System
05.2021 - Current
PCT / Health Unit Coordinator
Parkland Health Systems
06.2020 - 05.2021
Clinical Care Partner
WellStar Kennestone Hospital
05.2018 - 03.2020
Medical Assistant/Lab Technician
Parkland Health System
01.2011 - 09.2017
Certified Esthetician -
Paul Mitchell The School
Phlebotomist Certification -
Atlanta Career Institute
Certified Nursing Assistant (CNA) -
Texas Nurse Aide
High School Diploma -
Thornwood High School