TONJA FOX
Walla Walla
Summary
Experienced with managing health information systems and ensuring data integrity. Utilizes advanced knowledge of healthcare regulations to enhance information accuracy. Track record of leading teams to achieve organizational goals and maintain compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medication Pre-Authorization Specialist
Providence
02.2024 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Followed all company policies and procedures to deliver quality work.
Health Information Management Supervisor
Ferry County Health
01.2021 - 02.2024
- Facilitated seamless communication between clinical teams and health information management staff to ensure accurate patient records and timely billing processes.
- Streamlined release-of-information processes for patients while safeguarding their privacy rights according to federal guidelines.
- Improved patient data accuracy by implementing standardized documentation procedures and training staff on best practices.
- Enhanced efficiency in records management by streamlining processes, resulting in reduced retrieval times and increased accessibility for healthcare providers.
Charge Capture Analysis/Health Records Clerk
Ferry County Health
01.2014 - 01.2021
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness
- Tracked and monitored requests for medical records release.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
Front Office Coordinator and Medical Records
Ferry County Health
01.2013 - 01.2014
- Perform administrative duties with also managing patient medical records, proper use of office equipment and scheduling and confirming patient appointments
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
Education
Accounting Certificate -
Spokane Falls Community College
01.2012
High School Diploma -
Republic High School
01.1993
Skills
- Critical thinking capacity
- Strong attention to detail
- HIPAA regulations
- Effective communication
- Electronic Health Records (EMR) systems
- Medical terminology
- Continuous learning commitment
- Staff training and development
- Strong Leadership
Leadership Experience
Managed and led a successful team in the HIM department, helping them excel and grow in their positions while improving my leadership skills.
Certification
Completion of Americorps 2004-2006
Timeline
Medication Pre-Authorization Specialist
Providence
02.2024 - Current
Health Information Management Supervisor
Ferry County Health
01.2021 - 02.2024
Charge Capture Analysis/Health Records Clerk
Ferry County Health
01.2014 - 01.2021
Front Office Coordinator and Medical Records
Ferry County Health
01.2013 - 01.2014
High School Diploma -
Republic High School
Completion of Americorps 2004-2006
Accounting Certificate -
Spokane Falls Community College
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