Tonja Gurley
Huntsville,AL
Summary
Detail-oriented and organized healthcare professional with 10+ years of experience in a variety of healthcare environments. Extensively trained in spreadsheets, word processing, administrative work and medical billing and coding. Highly skilled at creating effective organizational systems. Possesses a thorough understanding of medical laws and terminology as well as handling and maintenance of medical records.
Administrative team member well-versed in data entry, customer relations and recordkeeping. Familiar with accounts receivable and collections operations. Excellent multitasking and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Billing Assistant II
Eurofins Diatherix Laboratories
02.2023 - Current
- Streamlined invoicing process for increased efficiency through close collaboration with accounts receivable team.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Expedited payment collection process through timely follow-ups on outstanding invoices with clients.
- Ensured compliance with company policies and industry regulations while processing client billings, minimizing legal risks and potential fines.
- Contacted customers and third party payers to pursue payments.
- Updated Excel spreadsheets with tracking data.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
Laboratory Requisition Clerk
Diatherix Biomedical Laboratories
08.2021 - 02.2023
- Verifies patient information on requisitions with that on specimens, documenting any discrepancies
- Resolves and documents problem specimens
- Accurately enters appropriate information into laboratory software
- Captures client and specimen data electronically to build and update files
- Meets established key performance indicator goals
- Stays up to date with all compliance training
- Entering CPT codes from client requisitions to Requisition Generator Software.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Billing Specialist
Pathology Associates
08.2016 - 04.2021
- Served as initial point of contact for patients with account inquiries regarding insurance claims and account statements
- Maintained and updated insurance information for all patient files
- Handled balances posted, matched payments, write-offs, adjustments and remittances of all accounts
- Talked to customers over telephone, reviewing accounts, taking and posting payments.
Patient Scheduler
Humana Military Services
12.2008 - 09.2010
- Scheduled clients across multiple medical providers taking into consideration client location, facility capabilities, insurance requirements and type of exam
- Coordinated scheduling among multiple parties, including patients, physicians, clinical staff and facilities to accommodate preferences and urgency
- Conferred with patients to obtain billing and demographic information to accurately enter insurance information into the computer software
- Managed a high-volume work load, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies
- Routinely addressed patient questions and concerns regarding medical procedures as well as insurance coverage.
Education
Master of Science - Business Administration
Columbia Southern University
Orange Beach, AL06.2016
Bachelor of Science in Healthcare Administration - Healthcare Administration
Columbia Southern University
Orange Beach, AL07.2012
Skills
- Account Updates
- Payment Tracking
- Deadline Oriented
- Multitasking Abilities
- Billing Software Knowledge (Xifin)
- Problem Solving
- Time Management
- Critical Thinking
- Organizational Skills
- Decision Making
- Team Collaboration
- Microsoft Office Suite
- Payment Posting
- Claims Processing
- HIPAA Compliance
- Medical Coding Knowledge
- Claim Submission
- Billing Systems and Software
- Data Analysis
- Records Research
- Customer Service
- Payment Collection
- Billing Statement Review
- Insurance Verification
- Microsoft Office Proficiency
- Accuracy and Precision
- Dispute Resolution
- Data Entry Proficiency
Timeline
Billing Assistant II
Eurofins Diatherix Laboratories
02.2023 - Current
Laboratory Requisition Clerk
Diatherix Biomedical Laboratories
08.2021 - 02.2023
Billing Specialist
Pathology Associates
08.2016 - 04.2021
Patient Scheduler
Humana Military Services
12.2008 - 09.2010
Master of Science - Business Administration
Columbia Southern University
Bachelor of Science in Healthcare Administration - Healthcare Administration
Columbia Southern University
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