Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Tonja Harris

Lobby Assistant
Chicago,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Lobby Assistant

United Ground Express
Chicago, IL
02.2018 - Current
  • Directed customers to specific locations, restrooms and will-call window.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Interacted with 6000+guest per day to deliver positive, fun experience,
  • Trained new employees, trained in different departments so I could be more of an asset to the company.
  • Delivered high level of service through prompt issue resolution and dynamic attention to detail.
  • Greeted customers with smile and provided friendly, knowledgeable service

Medical Transportation Driver

SCR Medical Transportation
Chicago, IL
08.2015 - 02.2018
  • Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
  • Effectively communicated with dispatch to schedule transport progression and receive new orders.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.

Cash Office Associate

Walmart
Chicago, IL
10.2010 - 10.2013
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Set up, tested and balanced registers for front-end employees.
  • Processed nightly bills, checks and vendor payments worth over $100,000.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures

Assistant Manager

Lori's Gift Shop
Chicago, IL
10.2008 - 10.2011
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

No Degree - Business Management

Harold Washington College
Chicago, IL
06.1989

Skills

  • Hospitality Management
  • Sanitation Practices
  • Mobile Banking
  • Cash Register Operations
  • Special Needs Assistance
  • Client Service
  • Guest Satisfaction
  • Merchandise Sales
  • POS Transactions
  • Problem Sensitivity
  • Wheelchair Assistance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Treat people the way you want to be treated

Timeline

Lobby Assistant

United Ground Express
02.2018 - Current

Medical Transportation Driver

SCR Medical Transportation
08.2015 - 02.2018

Cash Office Associate

Walmart
10.2010 - 10.2013

Assistant Manager

Lori's Gift Shop
10.2008 - 10.2011

No Degree - Business Management

Harold Washington College

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Tonja HarrisLobby Assistant