Tonja Hill
Milwaukee,WI
Summary
A dedicated and compassionate Certified Nursing Assistant (CNA) and Support Specialist with extensive experience at Rogers Behavioral Health, providing exceptional care and emotional support to patients. Recognized for delivering high-quality patient care and maintaining a consistently high satisfaction rating. Proficient in HIPAA compliance, compassionate communication, and collaborating with healthcare teams to enhance patient well-being. Expertise in supporting chronically ill patients with daily living activities and household tasks, while promoting emotional stability and ensuring the highest level of care.
Overview
26
26
years of professional experience
Work History
CNA/Support Specialist
Rogers Behavioral Health
Brown Deer, WI
03.2024 - Current
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Created detailed reports on customer feedback for management review.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Greeted customers in a friendly and professional manner.
- Collaborated with medical professionals to provide integrated care to patients with mental health and physical health issues.
- Provided emotional and psychological support to patients and families, helping them cope with physical and mental health conditions.
- Developed and implemented a mental health screening program that identified at-risk populations, and improved access to mental health services.
Certified Nursing Assistant
Milwaukee County Mental Health Complex
Milwaukee, WI
06.2005 - 03.2015
- Greeted customers in a friendly and professional manner.
- Collaborated with medical professionals to provide integrated care to patients with mental health and physical health issues.
- Developed and implemented a mental health screening program that identified at-risk populations, and improved access to mental health services.
- Monitored and reported changes in patients' physical and mental health status.
- Provided compassionate and respectful care to the patient while ensuring their safety and well-being.
- Identified risk factors and warning signs of mental health issues and referred to appropriate resources.
Certified Nursing Assistant/Med Tech
Bradley Healthcare and Rehabilitation
Milwaukee, Wisconsin
06.1999 - 06.2006
- Provided compassionate and respectful care to patients while ensuring their safety and well-being.
- Demonstrated excellent patient care, resulting in a X% satisfaction rating from patients
Education
High School Diploma -
Noth Division High School
Milwaukee, WI06-1990
Some College (No Degree) - Business And Banking
MATC
Milwaukee, WISkills
- Cultural sensitivity
- Conflict resolution
- Emotional support
- Compassionate communication
- Attention to detail
- Emergency response
- Compassion and empathy
- Medication assistance
- Time management
- HIPAA compliance
- Patient care
- Toileting assistance
- Team collaboration
- Patient advocacy
- Vital signs monitoring
- Problem-solving
- Feeding assistance
- Multitasking and organization
- Infection control practices
- Customer Service Skills
Timeline
CNA/Support Specialist
Rogers Behavioral Health
03.2024 - Current
Certified Nursing Assistant
Milwaukee County Mental Health Complex
06.2005 - 03.2015
Certified Nursing Assistant/Med Tech
Bradley Healthcare and Rehabilitation
06.1999 - 06.2006
High School Diploma -
Noth Division High School
Some College (No Degree) - Business And Banking
MATC
Similar Profiles
Natalie HeraldNatalie Herald
Licensed Practical Nurse at Rogers Behavioral HealthLicensed Practical Nurse at Rogers Behavioral Health
Lauren ErdmanLauren Erdman
Clinical Services Supervisor at Rogers Behavioral HealthClinical Services Supervisor at Rogers Behavioral Health
Jaidyn MarshallJaidyn Marshall
Mental Health Technician at Rogers Behavioral HealthMental Health Technician at Rogers Behavioral Health