Tonja Jenkins
Aubrey,TX
Summary
Methodical Application System Analyst Senior accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Senior Application System Analyst
CHRISTUS Health
05.2017 - Current
- Provide application support of all business and financial applications for large, multi-regional Healthcare System
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Resolved or escalated problem tickets to resolve user issues.
- Skilled at working independently and collaboratively in team environment.
- Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
- Conducted and supported implementation delivery with client and internal departments.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Continuously updated technical skills through training sessions, industry certifications, and participation in relevant conferences to provide top-notch support for evolving technologies.
- Developed strong communication and organizational skills through working on group projects.
- Provided comprehensive training for users to ensure smooth adoption of new applications and features.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
AUDIT & COMPLIANCE
CHRISTUS Health
07.2013 - 05.2017
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of billing process.
- Researched and resolved billing discrepancies to enable accurate billing.
- Audited and corrected daily average of 95 medical accounts for billing and posting documents for accuracy.
- Took over $2,000,000 of backlogged accounts for new region within two months' back log was down to $250,000
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Analyzed data and findings to prepare reports detailing patient account information.
- Conducted thorough audits of billing records to ensure compliance with industry regulations and standards.
- Reviewed accounts, resolved coding areas, and tracked inaccurate charges.
- Educated team members regarding compliance requirements, fostering culture of strict adherence to established guidelines.
- Served as subject matter expert in billing operations, providing guidance and support to colleagues and management on complex cases or inquiries.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
A. S. Health Information Management -
Herzing University
Madison, WIB. S. Healthcare Administration -
University of Phoenix
Phoenix, AZSkills
- Expert Problem Solving
- End-user support
- Business Analysis
- Customer Education
- ITIL Framework Understanding
- Customer Support Excellence
- Agile methodology knowledge
- IT support
- Troubleshooting
- Analytical Thinking
- Research
- Teamwork and Collaboration
- Organizational Skills
- Team Management
- Multitasking
- Written Communication
- System Administration
- Change Management Experience
- Application integration experience
- Requirements Gathering
- Incident Management
- Client Relations
- Configuration Management
- Project management expertise
- Troubleshooting and Resolution
- Scrum Methodology
- Project Management
- Agile Methodology
- Vendor Relationships
Certification
- American Health Information Management Association (AHIMA) –RHIT
- 3M 360 Encompass System Administrator- Certified
- Six Sigma- Yellow Belt
- Hyland Certified OnBase Healthcare Administrator Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Senior Application System Analyst
CHRISTUS Health
05.2017 - Current
AUDIT & COMPLIANCE
CHRISTUS Health
07.2013 - 05.2017
A. S. Health Information Management -
Herzing University
B. S. Healthcare Administration -
University of Phoenix