Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Tonja Jones

Tulsa,OK

Summary

Seeking a stable position in a professional setting to use my skills in new ways, while taking on new challenges. Excited to learn new roles in different settings. Willing to be stretched as needed.

Overview

10
10
years of professional experience

Work History

Presentation Expert/Retail Sales Associate

Target
09.2019 - 07.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Store Manager

Family Dollar
01.2019 - 09.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Pre-Kindergarten Teacher

Cross Timbers School
06.2013 - 01.2019
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Assisted and supervised 12-14 children through entire school day.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Guided students to develop social, emotional and physical skills.
  • Established positive relationships with students and families.
  • Organized and supervised large and small group activities.
  • Incorporated music, art and literature into curriculum.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Education

Broadcast Journalism (Currently)

Tulsa Community College
Tulsa, OK

High School Diploma -

Owasso High School
Owasso, OK
05.2012

Skills

  • Sales Expertise
  • Cash Handling
  • Assigning Tasks
  • Suggestive Selling
  • Dispute Mediation
  • Store Opening and Closing
  • CPR Training
  • Team Player
  • Communication Skills
  • Customer Service Skills
  • Computer Skills (Word, Excel, Power Point)
  • Detail Oriented
  • Organization Skills

Accomplishments

  • While a Store Manager my store was always top 3 in Sales every week


  • While a Store Manager my store was always Top 5 in Suggestive Selling.


Additional Information

Great with putting big and small events together and also hosting big and small events for both profit and non-profit.

Timeline

Presentation Expert/Retail Sales Associate

Target
09.2019 - 07.2023

Store Manager

Family Dollar
01.2019 - 09.2019

Pre-Kindergarten Teacher

Cross Timbers School
06.2013 - 01.2019

Broadcast Journalism (Currently)

Tulsa Community College

High School Diploma -

Owasso High School

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Tonja Jones