Tonja Lynch
Customer Service
Carthage,TX
Summary
Dynamic Business Manager with a proven track record at Hookum Photographyer LLC, enhancing operational efficiency and team productivity. Skilled in CRM software and fostering teamwork, I excel in customer service, negotiating favorable terms, and driving sales growth. Achieved significant improvements in customer satisfaction and operational workflows by leveraging strong leadership and data entry skills. Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Business Manager
Hookum Photographyer LLC
04.2017 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Customer Advocate I
Blue Cross Blue Shield Of Texas
05.2023 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
- Contacted outside providers on behalf of customers to help solve problems.
- Documented customer concerns and inquiry resolutions in internal computer system.
Certified Medication Technician
Brookhaven Nursing And Rehabilitation Center
06.2016 - 04.2020
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Assisted in conducting audits on medication administration practices to ensure compliance with regulatory standards and identify areas for improvement.
- Ensured strict adherence to infection control protocols during medication administration procedures to minimize cross-contamination risks.
Education
Associate of Arts - LVN
Dallas Nursing Institute
Dallas, TX11.2009
Certificate - Medical Assistant
Remington College of Nursing
Garland, TX 09.2003 - 03.2005
Skills
Upselling strategies
Customer services
Data entry skills
Data Entry
Inventory Control
Inbound Call Management
Multi-line phone system
CRM Software
Policies and Procedures Adherence
Teamwork and Collaboration
Customer Service
- Productivity Standards
Timeline
Customer Advocate I
Blue Cross Blue Shield Of Texas
05.2023 - Current
Business Manager
Hookum Photographyer LLC
04.2017 - Current
Certified Medication Technician
Brookhaven Nursing And Rehabilitation Center
06.2016 - 04.2020
Certificate - Medical Assistant
Remington College of Nursing
09.2003 - 03.2005
Associate of Arts - LVN
Dallas Nursing Institute
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