Tonja' Monroe
Washington,DC
Summary
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Montgomery County Government
06.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Medical Office Assistant II
Medstar Washington Hospital Center
07.2023 - Current
- Greet patients and visitors in a professional and friendly manner
- Schedule patient appointments, answer incoming calls, and assist with inquiries
- Follow HIPAA guidelines to ensure the confidentiality of patient information
- Collect information, verify insurance, and collect co-payments for patients as part of the check-in process
Social Media Specialist
ID.me
03.2023 - 06.2023
- Managed the organization's social media presence by posting messages, answering posts, and monitoring conversations
- Engaged with and responded to the online audience through relevant comments
- Tracked and analyzed social media and online marketing initiatives
- Resolved product or service problems by clarifying customer complaints and determining optimal solutions
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Escalations Specialist, Compliance
ID.me
05.2022 - 06.2023
- Resolved over100+ tickets per day to keep the queue clear
- Notified managers of updates to errors and submitted related documentation in Zendesk
- Drove customer escalations to resolution by engaging directly with clients
- Promoted high customer satisfaction by resolving problems with knowledgeable service
- Displayed strong telephone etiquette, effectively handling difficult calls
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
General Support - Chat Specialist
ID.me
02.2021 - 05.2022
- Assisted members with verification steps and troubleshooting via email and live chat
- Escalated issues as needed per current protocol steps
- Remained vigilant for potential fraud or identity issues with accounts and information provided
- Pleasantly responded to questions and remedied concerns quickly, resulting in an 80% score in overall performance evaluations
Medical Record Clerk, HR
Gastroenterology Center Of Northern Virginia
08.2018 - 06.2019
- Retrieved and properly labeled, logged, and archived/transferred patient records
- Archived, transferred, and received patient records from multiple hospital databases
- Protected patient information by ensuring all HIPAA laws are followed at all times
- Processed some coding for surgical procedures for billing purposes
- Purged out-of-date documents and records per HIPAA law
- Conceptualized and implemented new and more efficient filing systems
Veterinary Technician
District Veterinary Hospital Washington
11.2016 - 01.2018
- Coordinated front desk procedures with the office manager
- Prepared and labeled medications and instructed clients on administration
- Performed physical examinations and recorded weight, temperature, and other vitals
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress
- Examined animals for injury or illness and document symptoms for veterinarian review
Veterinary Assistant
City Paws
02.2016 - 11.2016
- Assisted with opening of new office and trained new veterinary staff on office procedures and requirements
- Scheduled appointments and procedures
- Administered medications
- Assisted with Radiology and Surgical Procedures
- Documented and tracked treatment activities
- Operated radiographic and ultrasound equipment
- Educated clients and the public on animal health, treatment protocols, and general procedures
Education
Diploma - Medical Assistant/Phlebotomy
Medtech College
Washington, DC01.2013
Skills
- Analytical Thinking
- Data Collection and Analysis
- Executive support
- Social Media Management
- Office management
- Client Relationship Management
- Meticulous attention to detail
- Comptia - Pending
- Administrative support
- Strong problem solver
- Information confidentiality
- Database management
Timeline
Executive Assistant
Montgomery County Government
06.2024 - Current
Medical Office Assistant II
Medstar Washington Hospital Center
07.2023 - Current
Social Media Specialist
ID.me
03.2023 - 06.2023
Escalations Specialist, Compliance
ID.me
05.2022 - 06.2023
General Support - Chat Specialist
ID.me
02.2021 - 05.2022
Medical Record Clerk, HR
Gastroenterology Center Of Northern Virginia
08.2018 - 06.2019
Veterinary Technician
District Veterinary Hospital Washington
11.2016 - 01.2018
Veterinary Assistant
City Paws
02.2016 - 11.2016
Diploma - Medical Assistant/Phlebotomy
Medtech College
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