Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tonja Moss

Harriman,TN

Summary

Transformational nurse leader with over 40 years of progressive experience in emergency, acute care, and clinical management. Experienced in managing multi-site clinical operations and emergency departments, improving compliance, safety, and efficiency. Skilled at staff development, performance improvement, and fostering strong, accountable teams. Recognized for driving quality initiatives, mentoring nurse leaders, and implementing policies that improve patient care outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Registered Nurse Clinical Manager

Covenant Medical Group
Knoxville, Tennessee
03.2025 - Current
  • Direct operational oversight of multiple outpatient clinics, including primary care, multi-specialty, and cardiology, ensuring alignment with organizational goals and regulatory standards.
  • Drive staff accountability through performance improvement plans, targeted education, and measurable goals.
  • Partner with physicians and advanced practice providers to streamline care coordination, enhance clinical workflows, and improve continuity of care across specialties.
  • Develop and enforce evidence-based policies, ensuring compliance with state, federal, and accreditation requirements.

Emergency Department Manager

Covenant Health Care
Harriman, Tennessee
01.2018 - 03.2022
  • Oversaw day-to-day operations for a high-volume emergency department, serving over 25,000 patients annually, managing 30+ employees, including nurses, techs, and administrative staff.
  • Led the blood contamination initiative that reduced contamination rates from over 10% to 2.2%, less than the expected rate of 3%.
  • Implemented throughput improvements that reduced door-to-tPA for stroke patients from over an hour to less than 30 minutes.
  • Built a collaborative team culture by promoting interdisciplinary communication and shared decision-making.
  • Facilitated recruitment, onboarding, and retention strategies that reduced turnover and improved patient experience scores, moving from last in 2017 to the top two for all Covenant facilities.

Home Health Nurse

Rescare Homecare
Knoxville, Tennessee
10.2014 - 03.2017
  • Provided comprehensive patient assessments and developed individualized care plans.
  • Educated patients and families on health management and medication usage.
  • Coordinated with interdisciplinary teams to ensure quality care delivery.
  • Documented patient progress and updated medical records regularly.
  • Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
  • Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.

Education

Master of Science - Nursing Leadership And Management

Western Governors University
Tennessee
11-2021

Skills

  • Clinical operations management
  • Emergency department leadership
  • Staff development and coaching
  • Performance improvement and compliance
  • Patient safety and quality outcomes
  • Regulatory compliance (Joint Commission, CMS)
  • Budget and resource optimization
  • Interdisciplinary collaboration
  • Conflict resolution

Accomplishments

  • East Tennessee Nursing Excellence Award

Certification

  • Certified Nurse Manager and Leader

Timeline

Registered Nurse Clinical Manager

Covenant Medical Group
03.2025 - Current

Emergency Department Manager

Covenant Health Care
01.2018 - 03.2022

Home Health Nurse

Rescare Homecare
10.2014 - 03.2017

Master of Science - Nursing Leadership And Management

Western Governors University

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