Tonja Smith-Sanders
Dispatcher
Memphis,TN
Summary
Human Resources Associate with comprehensive background in employee relations, recruiting, compensation and benefits. Detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration. Organized and possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create positive work environment. Results-focused supervisor offering 20 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.
Overview
17
17
years of professional experience
Work History
Personnel Coordinator
Walmart Stores Inc.
Memphis, TN
04.2016 - 08.2019
- Administered compensation, benefits and performance management systems and safety and recreation programs
- Controlled workmen's compensation claims by eliminating unnecessary filings and streamlining processes
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Trained and mentored new personnel hired to fulfill various roles
- Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance
- Planned and deployed training programs for procedures and activities
- Planned and conducted staff trainings as directed by home office
- Assessed skill gaps for employees in department and trained courses to meet identified needs
Assistant Manager
Walmart Stores Inc.
Memphis, TN
12.2004 - 04.2016
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Trained team members in successful strategies to meet operational and sales targets
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored employee performance and developed improvement plans
- Coached team on effective upselling and cross-selling methods
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Project Assistant
PC Sports/Flintco/Sanders
Memphis, TN
08.2002 - 11.2004
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Handled all administrative duties including filing
Education
High School Diploma -
Hillcrest High School, Memphis, TN
Memphis, TN04.1986
Skills
- Recruitment
- Business Administration
- Data entry
- Office administration
- HR policies
- Staff management
- Issue resolution
- Recruiting and interviewing
- Employee performance evaluations
- Unemployment laws
Timeline
Personnel Coordinator
Walmart Stores Inc.
04.2016 - 08.2019
Assistant Manager
Walmart Stores Inc.
12.2004 - 04.2016
Project Assistant
PC Sports/Flintco/Sanders
08.2002 - 11.2004
High School Diploma -
Hillcrest High School, Memphis, TN
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