Tonja Wells
Summary
Organized Office Manager with experience in administrative management. Prioritize projects and multitask effectively to achieve goals. Detail-oriented team player with a strong work ethic.
Overview
29
29
years of professional experience
Work History
Church Administrator
Faith Assembly
07.2020 - Current
- Manage church finances, track donations, deposits, and record keeping
- Complete bi-weekly payroll processing for 46 employees, ensuring accuracy, and managed payment of federal and state taxes
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims for all employees.
- Manage accounts payable and reconcile monthly statements
- Contribute to budget management by monitoring expenses and providing regular financial reports to the appropriate committees
- Manage filing system, entered data and completed other clerical tasks
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes
- Maintain accurate records of member information, allowing for improved communication and outreach efforts
- Serve as a liaison between various ministries, promoting effective communication and collaboration among teams
- Coordinate scheduling for meetings and events on the church calendar, avoiding conflicts and maximizing use of available resources
- Greet visitors and members of congregation courteously and promptly
Income Maintenance Caseworker III
Beaufort County Department Of Social Services
10.2016 - 07.2020
- Responsible for interviewing clients/or families via telephone, mail or in person to obtain required information needed for long term care Medicaid, Special Assistance and CAP programs. Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Explained programs, rules, regulations, and the requirements for each program.
- Determined ongoing eligibility of benefits established during intake in a timely manner.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
Income Maintenance Caseworker Phase II Instructor
Beaufort County Community College
01.2018 - 07.2020
- Explained interviewing process for income maintenance programs. Covered a variety of skills associated with the Income Maintenance Caseworker role to determine service eligibility.
- Taught NCFast system terminology and navigation
- Prepared mock interviews for students and assisted them in entering information into NCFast and ensured accuracy.
- Evaluated student assessments to identify areas of growth and improvement.
- Tested and evaluated students on materials presented.
Income Maintenance Caseworker II
Beaufort County Department Of Social Services
07.2007 - 10.2016
- Interviewed clients to obtain required information needed to complete initial application and ongoing determination of benefits for Food and Nutrition program.
- Maintained up-to-date knowledge of NC Fast program and assisted in troubleshooting other workers cases.
- Provided timely and accurate information regarding benefits eligibility and program requirements.
- Explained program(s) and referred clients to other program services as appropriate.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
Office Administrator of Accounts
Inner Banks Flooring
07.1999 - 03.2006
- Facilitated timely payment of invoices to maintain positive vendor relationships, processing accounts payable and receivable.
- Completed weekly payroll for contracted employees.
- Provided exceptional customer service resolving client inquiries concerns with professionalism empathy ensuring satisfaction retention.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing showroom.
- Collaborated with installation teams to streamline project timelines and guarantee client satisfaction.
- Stayed current on industry trends and new products to provide informed suggestions for customers seeking guidance.
- Coordinated delivery schedules between customers and installation teams for seamless project completion experiences from start to finish.
- Managed inventory effectively, ensuring optimal stock levels were maintained at all times without over-ordering or shortages occurring.
Breakfast Manager/Cashier
Hardee's Skat Thru
07.1995 - 06.1999
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Reconciled cash and credit card transactions to maintain accurate records. Made bank deposits
- Correctly calculated inventory and ordered appropriate supplies.
Education
No Degree - Business/Accounting
Beaufort County Community College
Washington, NCHigh School Diploma -
Washington High School
Washington, NC06.1996
Skills
- Database Management
- Record Keeping
- Human Resources
- Multitasking Abilities
- Considerable knowledge of NCFAST
- Customer Service
- Confidentiality
- Case Management
Timeline
Church Administrator
Faith Assembly
07.2020 - Current
Income Maintenance Caseworker Phase II Instructor
Beaufort County Community College
01.2018 - 07.2020
Income Maintenance Caseworker III
Beaufort County Department Of Social Services
10.2016 - 07.2020
Income Maintenance Caseworker II
Beaufort County Department Of Social Services
07.2007 - 10.2016
Office Administrator of Accounts
Inner Banks Flooring
07.1999 - 03.2006
Breakfast Manager/Cashier
Hardee's Skat Thru
07.1995 - 06.1999
No Degree - Business/Accounting
Beaufort County Community College
High School Diploma -
Washington High School
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