TONJA M SLOAN
Charlotte,NC
Summary
Licensed hairstyling professional bringing several years of experience and expertise in business management. Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction.
Overview
38
38
years of professional experience
Work History
Manager/Hairstylist
God's Gifted Hands Hair Salon INC
Charlotte, NC
08.2007 - Current
- Management
- Self-employed for twenty-three years.
- Store Manager for three years.
- Open and closed store.
- Operate computerized register.
- Process and calculate bank deposits.
- Handle $400 -$900 dollars daily
- Personnel
- Maintain payroll and general accounting.
- Responsible for hiring and firing employees.
- Plan schedules.
- Manage a staff of seven.
- Customer Relations.
- Provide complete customer service to twenty-five customers daily.
- Handle customer complaints.
- Greet the customer.
- Answer 20-50 phone calls daily.
- Make appointments.
- Maintain records of accounts.
Home Customer Service Operator (Part-time)
Teletech at Home
Charlotte, NC
11.2010 - 06.2014
- Greet the customer.
- Customer Relations.
- Provide complete customer service to twenty-five customers daily.
- Handled customer complaints, providing appropriate solutions within the time limits.
- Answered incoming customer inquiries in a timely and professional manner.
- Followed communication procedures, guidelines, and policies when dealing with customers.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Adhered to all company regulations, policies, and procedures while interacting with customers.
- Maintained records of customer interactions, process customer accounts, and file documents.
Hairstylist
Nadia's Hairstylists
Charlotte, NC
04.1996 - 01.2007
- Management
- Self-employed for twenty-three years.
- Open and closed store.
- Process and calculate bank deposits.
- Handle $400 -$900 dollars daily
- Responsible for hiring and firing employees.
- Plan schedules.
- Greet the customer.
- Make appointments.
Hairstylist
Artistic Hair Design
Charlotte, NC
07.1993 - 04.1996
- Management.
- Created updos for special occasions like weddings or proms.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Applied highlights, lowlights or other coloring techniques.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Self-employed for twenty-three years.
- Open and closed store.
- Process and calculate bank deposits.
- Handle $400 -$900 dollars daily
- Responsible for hiring and firing employees.
- Plan schedules.
- Greet the customer.
- Make appointments.
Manager/Hairstylist
Regis Hair Salon
Charlotte, NC
01.1987 - 06.1993
- Management
- Self-employed for twenty-three years.
- Open and closed store.
- Process and calculate bank deposits.
- Responsible for hiring and firing employees.
- Plan schedules.
- Greet the customer.
- Make appointments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
Associate of Arts - Customer Service
Central Piedmont Community College
Charlotte, NC07-2001
Associate of Arts - Human Resources Development Certificate
Central Piedmont Community College
Charlotte, NC06-2000
Skills
- Financial Management
- Policy Implementation
- Strategic Planning
- Marketing
- Contract Management
- Expense Tracking
- Operations Management
- Business Development
- Staff Development
- Schedule Preparation
- Staff Management
- Team Leadership
Studies include:
- Studies include: Customer Service, Keyboarding, Database Access Management, And E-mail
References
References available upon request.
Timeline
Home Customer Service Operator (Part-time)
Teletech at Home
11.2010 - 06.2014
Manager/Hairstylist
God's Gifted Hands Hair Salon INC
08.2007 - Current
Hairstylist
Nadia's Hairstylists
04.1996 - 01.2007
Hairstylist
Artistic Hair Design
07.1993 - 04.1996
Manager/Hairstylist
Regis Hair Salon
01.1987 - 06.1993
Associate of Arts - Customer Service
Central Piedmont Community College
Associate of Arts - Human Resources Development Certificate
Central Piedmont Community College
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