Ton'jaye Bennett
Customer Service Rep
Lake City,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
William Sonoma Call Center
02.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Associate
Walmart
02.2020 - 01.2021
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Deli Clerk
Publix
09.2019 - 06.2020
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Cashier
Dairy Queen
09.2015 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Arts - Nursing
Florida Gateway College
Lake City, FL08.2025
Suwannee High School
Live Oak, FL05.2019
Skills
- Report Generation
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Account Updating
- Product Knowledge
- Complaint Resolution
- Coordination
- Customer Service
- Delivery Scheduling
- Prioritization
- Product Sales
- Customer Relations
Timeline
Customer Service Representative
William Sonoma Call Center
02.2021 - 11.2022
Associate
Walmart
02.2020 - 01.2021
Deli Clerk
Publix
09.2019 - 06.2020
Cashier
Dairy Queen
09.2015 - 08.2019
Associate of Arts - Nursing
Florida Gateway College
Suwannee High School
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