Summary
Overview
Work History
Education
Skills
Headline
Timeline
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Tonkkitra Everett

Miami,FL

Summary

A highly skilled and dedicated security professional with extensive experience as a Security Supervisor, Security Officer, and Customer Service Representative. Proven ability to ensure the safety and security of premises through vigilant surveillance, patrolling, and emergency response protocols. Adept at managing security teams, conducting risk assessments, and implementing effective security measures to prevent theft, vandalism, and unauthorized access. Strong interpersonal and communication skills, with a demonstrated ability to interact positively with clients, visitors, and staff while maintaining a secure environment. Committed to delivering excellent customer service, resolving conflicts, and handling sensitive situations with professionalism and discretion. Skilled in operating security systems, preparing reports, and maintaining compliance with safety regulations.

Overview

15
15
years of professional experience

Work History

Security Supervisor

Davidson Hospitality Group
Miami Beach, Florida
11.2021 - Current

Security Officer

Tiffany of Bal Harbour Condominiums
Bal Harbour, FL
12.2019 - 08.2020

A Security Officer working at a residential condominium is responsible for ensuring the safety and security of residents, staff, and the property itself. This includes monitoring surveillance cameras, conducting regular patrols of the premises, and responding to emergency situations such as fires, medical emergencies, or security breaches. Tasked with controlling access to the building, checking identification and access credentials for visitors and contractors, and maintaining detailed logs of incidents and activities. Additionally, plays a key role in enforcing building policies, providing assistance to residents with safety-related concerns, and collaborating with local law enforcement when necessary. Requires a keen attention to detail, strong communication skills, and the ability to handle stressful situations calmly and efficiently. Overall, contributes to creating a safe, secure, and welcoming environment for all who live in or visit the condominium.

Security Officer

Platinum Group Security
Doral, Florida
01.2019 - 12.2019

As a Security Officer working in the receiving area of a luxury hotel, the primary function is to ensure the safety and security of all incoming goods, equipment, and deliveries. This involves monitoring CCTV and controlling access to the receiving area, verifying the identity of delivery personnel, inspecting packages for any suspicious items, and ensuring that all deliveries are properly documented and matched with purchase orders. Also communicates with hotel staff to coordinate the safe handling and storage of goods, while maintaining a high level of discretion and professionalism in line with the hotel's luxury standards. Additionally, is responsible for managing any security-related incidents, ensuring compliance with hotel policies, and contributing to the overall security infrastructure of the property.

Customer Team Member

Elegant Beauty Supplies Superstores
North Miami, Florida
01.2017 - 12.2019

A team member at a beauty supply store plays a vital role in ensuring smooth store operations and delivering excellent customer service. The responsibilities include assisting customers in finding the right beauty products, offering product recommendations, and answering any questions regarding hair care, skincare, and makeup items. Help maintain the store's visual appeal by organizing shelves, restocking products, and ensuring products are properly labeled and displayed. Responsible for processing transactions at the register, handling customer returns and exchanges, and ensuring the store is clean and safe. Additionally, assist in inventory management, monitor product expiration dates, and work collaboratively with the team to meet sales goals. Providing a positive and informative shopping experience is key to building customer loyalty and driving store success.

Security Officer

Allied Universal Security Services
Doral, Florida
09.2015 - 10.2018

As a security officer serving both as a front desk receptionist and rover at a luxury condominium, the role involves a blend of customer service and security responsibilities. At the front desk, the first point of contact for residents and visitors, greeting them warmly, verifying identification, managing guest access, and answering inquiries. Additionally, monitors surveillance systems, logs activities, and ensures all building policies are adhered to. As a rover, conducts regular patrols throughout the property, including common areas, parking structures, and surrounding grounds, ensuring safety and security by identifying potential hazards or suspicious activity. This dual function requires a high level of professionalism, attention to detail, and the ability to handle a variety of tasks efficiently while maintaining a secure and welcoming environment for all residents and guests.

Service Associate

Winn Dixie Supermarket
North Miami Beach, Florida
05.2010 - 09.2015

As a Cashier and Customer Service Associate at Winn-Dixie, my primary responsibilities included efficiently processing customer transactions, handling cash, credit, and debit payments, and ensuring a smooth checkout experience. I maintained a friendly and helpful demeanor, assisting customers with locating products, answering questions, and resolving any issues or concerns. I also supported store operations by restocking shelves, maintaining a clean and organized work area, and ensuring that all promotions and signage were accurate and up to date. Additionally, I helped with customer inquiries regarding store policies, returns, and exchanges, always striving to provide exceptional service and contribute to a positive shopping experience.

In this role, the primary responsibilities involve processing Western Union transactions, handling money orders, and managing lottery operations. This includes accurately processing money transfers through Western Union, ensuring that all necessary details are entered correctly and in compliance with company policies. Additionally, the job entails verifying and issuing money orders, ensuring proper documentation and secure handling of funds. The role also includes overseeing the sale of lottery tickets, validating winning numbers, and ensuring that all transactions are processed smoothly and efficiently. Strong attention to detail, customer service skills, and adherence to security protocols are essential in this position.

Education

High School Diploma -

Hialeah Miami Lakes High
Hialeah, FL
06-2010

Skills

  • Surveillance & Monitoring
  • Access Control
  • Emergency Response
  • Conflict Resolution
  • Patrol Operations
  • Report Writing
  • Customer Service Excellence
  • Team Leadership
  • Security Risk Assessment
  • Conflict Prevention & Crisis

Headline

"Experienced Security Supervisor & Officer with Strong Leadership, Risk Management, and Customer Service Skills"

Timeline

Security Supervisor

Davidson Hospitality Group
11.2021 - Current

Security Officer

Tiffany of Bal Harbour Condominiums
12.2019 - 08.2020

Security Officer

Platinum Group Security
01.2019 - 12.2019

Customer Team Member

Elegant Beauty Supplies Superstores
01.2017 - 12.2019

Security Officer

Allied Universal Security Services
09.2015 - 10.2018

Service Associate

Winn Dixie Supermarket
05.2010 - 09.2015

High School Diploma -

Hialeah Miami Lakes High
Tonkkitra Everett