Tonmara (Toni) Mitchell

• Delivered technical support services to Home Security users and applicants to maintain and improve their quality of service.
• Demonstrated consistent use of reflective listening and conflict resolution techniques.

• Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Used hand-held scanners and physical logs to accurately track item movements.
• Aided in maintaining warehouse cleanliness, ensuring organized workspace conducive to efficient operations.
• Earned package handler of the month for attendance and quality of work

• Auto loan collections, problem-solving, payments/arrangements
• Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
• Mentored new hires within Customer Success team contributing towards overall improvement in team performance and cohesion.
• Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
• Completed data entry tasks with accuracy and efficiency.
• Impound and repossession recovery management
• Many acknowledgements and awards for character, attendance, hard-work

• Supervise a team of 14-16 employees, handle daily escalated calls, game plans, quality assurance
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

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• Provided customer service for an average of 50 calls per day, answering customer and provider inquiries, reviewing claims, solving problems providing updated information
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times..