TONMOY BARUA
Beaumont,USA
Summary
Experienced project manager with a strong track record in process improvement at MetLife Bangladesh. Expertise in leading cross-functional teams and enhancing service delivery. Skilled in SAP and strategic planning, driving organizational success through effective communication and relationship building. Recognized for creating a collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Graduate Teaching Assistant
Lamar University, College of Business
Beaumont, USA
09.2025 - 12.2025
- Support faculty in grading, preparing materials, and assisting with class activities.
- Guide students and maintain accurate academic records.
- Assist in managing course-related communication and administrative tasks.
Manager, Facilities & Administration
MetLife Bangladesh
04.2021 - 11.2023
- Directed administrative and facility operations, ensuring compliance and business continuity.
- Led process improvement initiatives that enhanced service accuracy and turnaround time.
- Managed cross-functional projects, including corporate renovation and call center modernization.
- Trained and motivated staff to improve productivity and engagement.
Senior Executive / Executive, General Services
MetLife Bangladesh
01.2014 - 03.2021
- Coordinated logistics and operational support for nationwide offices.
- Implemented business resiliency plans to maintain client service during emergencies.
- Oversaw project and asset management across multiple facilities.
Customer Manager
Grameenphone Ltd. Bangladesh
03.2011 - 07.2013
- Delivered top-tier call center service, achieving 'Best Employee' recognition.
- Resolved customer issues efficiently, exceeding performance and satisfaction metrics.
- Supported hotline quality control and staff development initiatives.
Education
M.S. - Management Information Systems (MIS)
Lamar University
Texas12.2025
MBA - International Business
University of Dhaka
BangladeshBBA - International Business
University of Dhaka
BangladeshSkills
- SAP (Ariba, Fiori)
- Salesforce
- Data visualization (Power BI, Tableau)
- Statistical analysis (SAS)
- Database management (SQL, Microsoft Access)
- Project management (MS Project, Oracle P6)
- Microsoft Office Suite
- Google Workspace
- Virtual communication (Zoom, Outlook)
- Programming (Python)
- Data analysis
- Effective communication
- Cross-functional collaboration
- Customer relationship management
- Team leadership
- Strategic planning
- Process improvement
- Quality assurance
- Analytical thinking
- Customer service
- Recordkeeping
- Relationship building
- Organizational skills
Certification
- Fellow, Life Management Institute (FLMI), https://www.loma.org/en/professional-development/talent-mobility-suite/flmi/
- Associate, Customer Service (ACS), https://www.loma.org/en/professional-development/talent-mobility-suite/acs/
- Leadership in Managerial Communication
- Fire Safety & First Aid Training
Accomplishments
- Excellence Award, MetLife, 2022
- Best Employee, Grameenphone Ltd., 2011
- Led digital transformation of attendance and facility maintenance systems
- Supported new business process innovation and service optimization
Employment Eligibility
Eligible for full-time employment, 02/09/26
Awards
- Excellency Award, 2020 and 2021, Most prestigious award of MetLife.
- The Best Employee, 08/01/11, Award from Inbound Contact center Grameen Phone Ltd. for splendid performance.
Ssn
SSN and EAD in hand
Leadership Volunteering
- Event Coordinator, Bangladesh Student Association, Lamar University
- Volunteer, Sandhani Eye Donation Society
- Meditation Instructor, Bodhina Meditation Centre
References
Available upon request.
Voluntary Work Experience
- Sandhani National Eye Donation Society, A proud member, willing to donate my eye after my death.
- Bodhiñāna Meditation Centre, Working as a volunteer for a decade, learning meditation and understanding Buddhism., Ashulia, 30 KM
It Experience
- Proficient user of MS office package which include word, excel, power point, one drive and webmail use.
- In order to complete different tasking, I have equipped myself with MS Visio, MS Projects and recently acquainting with Power BI and Python programming language.
- Apart from aforementioned programs, acquired vast, user level knowledge regarding different software and applications developed by MetLife which cannot be cited due to NDA.
Timeline
Graduate Teaching Assistant
Lamar University, College of Business
09.2025 - 12.2025
Manager, Facilities & Administration
MetLife Bangladesh
04.2021 - 11.2023
Senior Executive / Executive, General Services
MetLife Bangladesh
01.2014 - 03.2021
Customer Manager
Grameenphone Ltd. Bangladesh
03.2011 - 07.2013
M.S. - Management Information Systems (MIS)
Lamar University
MBA - International Business
University of Dhaka
BBA - International Business
University of Dhaka