TONNA OWEN
Summary
Seeking a challenging and rewarding position with an organization where prior experience, personal ability, and a commitment to professionalism would be of value. Position should allow for continued personal and professional growth commensurate with achievements where I can also effectively utilize my technical, personnel and communication skills.
Summary of Qualifications:
Ability to maintain good interaction with clients providing excellent customer service
Strong conflict resolution skills including employee coaching
Extensive experience in data analysis, the development & Facilitation of Training programs, provisioning and map reading
ESM Qualified
Process Team Involvement
Excellent organizational and time management skills
Strong Verbal & Written Communication and presentation Skills
Overview
3
3
years of professional experience
Work History
Sr. Network Implementation Program Manager
Lumen
Kent, WA
10.2020 - 11.2023
- Analyzed data
- Developed and designed prints to clear copper HICAP held orders
- Maintained records for all assigned wirecenters
- Developed and maintained working rapport with outside splicers and techs
- Conducted field visits to areas that need engineer verification
- Interfaced with service and business representatives
- Used and maintained internal databases with pertinent information pertaining to assigned wire centers
- Reviewed and resolved orders in a timely manner for customer order due dates
- Responded and resolved VP escalations for past due orders
- Maintained productivity logs for orders
- Accomplishments:
- Coordinated the fielding, design, and construction of 12 - King County COVID 19 Emergency Facilities
- Coordinated the fielding, design, and construction of 6 Washington State COVID 19 Emergency Facilities
- Coordinated the fielding, design, and construction of Wells Fargo, BECU, Alaska Credit Union Projects
- Provided project management, technical direction, and design-build leadership on municipal projects including the design and installation of fiber to 32 schools in the Federal Way School District
- Delivered the project on time while simultaneously managing the fiber design and installation of 56 fiber sites within the City
- Managed project to review current and future needs for service and relocation of facilities for road improvement construction projects
- Met frequently with City, County and State representatives to ensure that the most feasible, practical and economical means to accomplish an objective were identified and that any alternatives were also defined for evaluation
- Developed and designed cost-effective plans for conflict resolution for Municipalities’ construction jobs while developing and maintaining a good working relationship with the Municipalities’ representatives and their inspectors and general contractors and vendors
- Developed, and defined plans for the implementation of new plant construction or modification of existing facilities to meet the new or increased service demands or improve operation efficiencies
- Developed and designed plans for the installation of new facilities to new subdivisions, commercial centers, schools and multi-tenant buildings.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed scorecards that tracked performance metrics related to customer satisfaction levels.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Reviewed completed work to verify consistency, quality and conformance.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Created tactical relationships with teams to propel projects and attain results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed and interpreted complex data sets and reports.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Oversaw program compliance with requirements, schedule and budget.
- Managed external client and business partner relationships.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Generated and delivered reports, program review presentations and other program status updates.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Prioritized tasks and managed teams throughout multiple projects.
- Produced thorough, accurate and timely reports of project activities.
- Worked with cross-functional teams to achieve goals.
Skills
- Technical Skills:
- Systems & Application Proficiency:
- OSPFM, Fireworks, Bid Master, SAP, Windows, LFACS, COEFM, ARMOR, WFMT, JDS, JRM, Sitetracker, Uniqual, NJUNS, TIRKS, Power BI, GSI
- Software/Tools: Word, Powerpoint, Adobe Reader, Excel
- Sr Network Implementation Program Manager October 2020- Nov 2023
- Contract Manager for FTTB and GPON
- Oversee multiple projects from start to finish with Engineering and Construction
- Maintain good working relationships with engineering vendors
- Engage in weekly calls to ensure jobs are on track to meet SLA dates with both engineering and construction
- Involved with new process implementation calls
- Monitor and assist vendors with roadblocks to ensure SLA dates are met
- Provide interference to engineers from SPOCS and other internal groups not following process
- Build spreadsheets and reports for leadership on monthly, quarterly and yearly progress
- EPA (Engineering Project Associate) October 2018-October 2020
- Contract Manager for FTTB Group
- Oversee six contract engineering vendors
- Engage in weekly calls with each vendor for roadblocks and progress
- Balance workload to engineering firms
- Quality checking vendor workprints to ensure they are following company standards
- Assist internal engineers with roadblocks
- Attend conference calls with other internal groups on orders
- Manage special projects end to end
- Review vendor timesheets; CUPS approvals
- Engineer II / Project Manager/ FTTB Project Manager March 2010-October 2018
- Provide direction to contract companies to ensure the completion of site visits and field notes for installation of fiber optics service to business customer
- Ensure the dates for installation and financial thresholds the service
- Oversees the submission of ROW permits for the construction build
- Work closely with the sales teams to meet the customer requirements for installation and turn up of service
- Engineer ll/ Road Move Project Manager / FTTN Project Manager Sept2006-March 2010
- Oversees the installation/construction and testing of plant facilities by making on-site inspections and acceptance of the work
- Assists as required other departments by providing engineering designs, cost estimates, studies and analyses to provide service to customers or assist the operation and maintenance of the plant
- Creates and tracks engineering contract work orders
- Worked closely with the State and Municipalities’ on the road moves for relocation of CTL facilities
- Design of both aerial, buried and underground placement of facilities for new and relocation for the road moves
- Developed and maintained good a working relationship with the State and local Municipalities’ during the projects
- DESIGN SERVICE ENGINEER Sept1996- 2006
Timeline
Sr. Network Implementation Program Manager
Lumen
10.2020 - 11.2023
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