Tonnea Howard
Grapevine,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pinnacle Services
Memphis, TN
02.2022 - 12.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Staffing Specialist
End Search Recruiting
Memphis, TN
03.2019 - 01.2022
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Participated in job fairs and other recruitment events to promote the company's brand.
- Organized, coordinated, and monitored staffing activities to ensure compliance with established policies and procedures.
- Created a network of external contacts, such as recruiters, universities, and HR professionals, in order to source suitable candidates quickly.
- Contacted all job applicants to inform them of their application status.
- Established and administered comprehensive student recruitments programs to meet organizational objectives.
- Sourced, qualified and conducted screening interviews with job candidates.
- Hired employees and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
- Conducted exit interviews and completed employment termination paperwork.
Education
Business Administration
Southwest Community College
Memphis, TNSkills
- Data Entry
- Inbound and Outbound Calling
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Workforce Management
- Talent Acquisition
- Applicant Tracking Systems
- Onboarding
- Employee Training and Orientation
Timeline
Customer Service Representative
Pinnacle Services
02.2022 - 12.2023
Staffing Specialist
End Search Recruiting
03.2019 - 01.2022
Business Administration
Southwest Community College
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