Tonnetta Lee
Katy,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm also a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Reverse Mortgage Loan Processor
Longbridge Financial
Mahwah, NJ
04.2021 - 03.2023
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Communicated with customers via telephone to answer questions, process transactions and resolve issues.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
Reverse Mortgage Loan Processor
American Advisors Group
Irvine, CA
02.2020 - 04.2021
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Assist borrowers with loan applications and timely respond to questions.
- Gather, organize, and verify information from borrowers required for loan approval.
- Process credit reports, evaluate applicants income, assets, debt, and expenses.
- Order property documents from third-party vendors: title, appraisal, insurance, etc.
- Submitted detailed loan packages to underwriting department for approval or denial processes.
Credit Analyst
Ditech Financial
Jacksonville, Florida
06.2011 - 01.2020
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Requested financial documents from customers.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Assessed customer credit files regularly to review receivables.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted credit reviews on corporations to assess financial conditions.
Fraud Analyst
Ditech Financial
Jacksonville, Florida
06.2011 - 01.2020
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Documented investigative findings in reports.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Tracked chargeback activity to identify best practices for determining fraud.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
Property Claims Specialist
Ditech Financial
Jacksonville, Florida
06.2011 - 01.2020
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Discussed current cases and issues in claim committee meetings.
- Analyzed information gathered and reported findings and recommendations.
- Investigated properties, classified damages and created estimates outlining repair costs.
Education
Claims Adjuster License - All Lines Claims Adjuster
Adjuster Academy of Texas
Katy, TX06.2023
Certification - Medical Billing And Coding
North Florida Institute
Orange Park, FL10.2003
High School Diploma -
William M. Raines High School
Jacksonville, FL06.2001
Skills
- Organizational skills
- Decision-making
- Creditworthiness Determination
- Verbal and Written Communication
- Financial Accounting
- Loan Processing Coordination
- Reliable & trustworthy
- Microsoft Office & Microsoft Word
Timeline
Reverse Mortgage Loan Processor
Longbridge Financial
04.2021 - 03.2023
Reverse Mortgage Loan Processor
American Advisors Group
02.2020 - 04.2021
Credit Analyst
Ditech Financial
06.2011 - 01.2020
Fraud Analyst
Ditech Financial
06.2011 - 01.2020
Property Claims Specialist
Ditech Financial
06.2011 - 01.2020
Claims Adjuster License - All Lines Claims Adjuster
Adjuster Academy of Texas
Certification - Medical Billing And Coding
North Florida Institute
High School Diploma -
William M. Raines High School
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