Summary
Overview
Work History
Education
Skills
Timeline
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Tonni McNeil

Dundalk,MD

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Overview

10
10
years of professional experience

Work History

Operations Specialist

Dashmart
03.2022 - 12.2024
  • Prepared and packaged items for timely customer delivery.
  • Ensured physical inventory matched purchase orders and invoices by receiving and unpacking pallets from vendors and resolving discrepancies.
  • Oversaw inventory management and efficiently re-shelved canceled orders.
  • Prepared, packaged, and staged orders for efficient handoff.

Package Sorter

Amazon
03.2020 - 04.2024
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.

Online Grocery Associate

Instacart
02.2018 - 01.2022
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.

Deli Clerk

Giant Food Mart
02.2015 - 03.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

High School Diploma -

Hopwell
Hopewell Va
05-2010

Skills

  • Loading and unloading
  • Order picking
  • Packaging and labeling
  • Shipping and receiving

Timeline

Operations Specialist

Dashmart
03.2022 - 12.2024

Package Sorter

Amazon
03.2020 - 04.2024

Online Grocery Associate

Instacart
02.2018 - 01.2022

Deli Clerk

Giant Food Mart
02.2015 - 03.2020

High School Diploma -

Hopwell

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Tonni McNeil