Hi, I’m
Tonnia Smith
Access Control Specialist
Antioch,TN
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Diligent Security professional with 3 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
Allied Universal SecurityNormal, Illinois
Access Control Specialist
06.2020 - Current
Job overview
- Confirm the identity by inspecting a valid ID, national ID
- Maintain a high level of integrity, punctuality, and customer service always
- Process photos as well as make and create layouts for employee and contractor badges.
- Circulated among visitors, patrons or employees to preserve order and protect property.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Lakewood Family DentalBloomington, IL
Medical Receptionist
05.2019 - 08.2020
Job overview
- Greeted and welcomed patients to the practice
- Scheduled, rescheduled, and canceled appointments as needed
- Prepared patient charts and daily schedules for the dental staff
- Arranged treatment plans for patients
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
AFNI, VerizonBloomington, IL
Customer Service Representative
08.2017 - 08.2019
Job overview
- Answered inbound calls for businesses seeking toll free services
- Documented all customer interactions
- Assisted customers with gift card problems
- Processed gift card rewards for new service and sent them via email or mail.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Bryant and Stratton CollegeWauwatosa, WI
Library Assistant
09.2014 - 09.2015
Job overview
- Assisted guests with registering for courses and finding correct books
- Checked books in and out of the library system
- Stocked shelves and completed store inventory duties.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Monitored library environments to maintain safe, hazard-free settings.
Education
Ultimate Medical AcademyClearwater, FL
Associate of Science from Medical Billing and Coding
01.2018 - 03.2020
Bryant And Stratton CollegeWauwatosa, WI
from Medical Office Assistance
05.2014 - 09.2015
Affiliations
Hands-on, task focused professional with strong communication and organizational skills. Pays close attention to detail for accurate and compliant documentation. Follows policies, guidelines, and procedures to assure consistent quality. Work history includes medical administrative support experience.
Timeline
Access Control Specialist
Allied Universal Security
06.2020 - Current
Medical Receptionist
Lakewood Family Dental
05.2019 - 08.2020
Ultimate Medical Academy
Associate of Science from Medical Billing and Coding
01.2018 - 03.2020
Customer Service Representative
AFNI, Verizon
08.2017 - 08.2019
Library Assistant
Bryant and Stratton College
09.2014 - 09.2015
Bryant And Stratton College
from Medical Office Assistance
05.2014 - 09.2015
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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