Summary
Overview
Work History
Education
Skills
Timeline
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Tonnia Wilson

Cincinnati,Ohio

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

Administrator Assistant

Macy's
10.2022 - Current
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Screened phone calls to take messages and route calls to appropriate personnel.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Composed, edited and prepared correspondence and other department documents.
  • Assisted development and implementation of new administrative procedures.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 10-person team

Lead Sr. Medical Assistant/ Front Desk

City of Cincinnati Health Department
08.2020 - Current
  • Operate computer utilizing appropriate software related to assigned area of responsibility
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Input appropriate data into computer system utilized
  • Interpret and clearly explain procedures, situations, and policies to public as well as to other employees
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Answered phone calls and messages for 4-physician primary care medical facility, scheduling appointments, and handling patient inquiries

Lead Medical Assistant

The Christ Hospital
10.2019 - 02.2021
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of 30+ patients per day

Education

Associate of Science - Healthcare Administrative

Eastern Gateway College
Steubenville, Ohio
10.2023

Registered Medical Assistant - Medical Assistant

Southwestern College
Cincinnati, Ohio
04.2010

Skills

  • Microsoft Applications
  • Mail Management
  • Travel Administration
  • Excel Spreadsheets
  • PC Proficiency
  • Employee Training
  • Administrative and Clerical Support
  • Training and Development
  • Schedule Management
  • Complex Problem-Solving
  • Administrative Support

Timeline

Administrator Assistant

Macy's
10.2022 - Current

Lead Sr. Medical Assistant/ Front Desk

City of Cincinnati Health Department
08.2020 - Current

Lead Medical Assistant

The Christ Hospital
10.2019 - 02.2021

Associate of Science - Healthcare Administrative

Eastern Gateway College

Registered Medical Assistant - Medical Assistant

Southwestern College

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Tonnia Wilson