Tonnica Y Chaff
Gary,IN
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement.
Energetic results driven Operations Professional eager to bring strong administrative skills to a company in need of top-level support. Pursuing full-time role that presents professional challenges, leverages, interpersonal skills, effective time management, and problem solving expertise. Brings versatile skills in project management, problem-solving, collaboration, and fresh perspective, as well as strong commitment to quality and success. Recognized for adaptability and strong organizational capabilities. Ensures accuracy in managing complex projects, excels in delivering efficient processes, and aligns efforts with organizational goals.
Overview
17
17
years of professional experience
Work History
JB Hunt Transportation
08.2022 - Current
- Perform preventative vehicle maintenance checks
- Identification of any safety concerns, reporting of any mechanical issues
- Verify and ensure that I am complying with the FMCSA
- Safety checks with Department of Transportation
- Delivery of goods or materials to vendors in a timely fashion
- Completion of necessary paperwork for fuel/delivery/payment etc
Entry Level Truck Driver Training
Werner Enterprises
04.2022 - 08.2022
- Entry Level Truck Driver Training
Operations Manager, Customer Experience
Nordstrom INC
03.2008 - 04.2022
- 10.5 M Volume Responsibility
- Follow shrinkage expectations, establish business plan
- Partner with SM and LP to ensure shrinkage expectations are met
- Team of 4 assistant managers and 15 operations employees and Stock team
- Attract, recruit, hire the best talent, and onboarding
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented quality control systems to boost overall product consistency and reliability.
- Identify and provide learning and growth opportunities
- Set and communicate employee expectations
- Scheduling, budgeting, demonstrate track record of success
- Comply with Federal and State labor laws, ADA, weights and measurements/ OSHA guidelines
- Meetings, rallies, trainings
- Collaborate with business partners to achieve store and company goals
- Create positive open-door environment that encourages two-way communication that builds trust and respect
- Safeguard sensitive, private, confidential customer, employee, and company information
- Supervised operations staff and ensured employees are in compliance with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management (KPI Award receipient)
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed and maintained relationships with external vendors and suppliers.
- High Level of customer service
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
No Degree - Business Administration And Management
Ivy Tech Community College of Indiana
Gary05-2026
Skills
- Strong work ethic, self motivation, discipline, and Flexible schedule availability
- Safe driving practices, and attention to detail
- DOT compliance, Vehicle inspection, Preventive Maintenance
- Long-haul driving, GPS and route planning, Load security
Class A commercial Driver's license
- Inclement weather driving
- Clean MVR, Defensive driver training
- Air brake certification
- Tractor Trailer operation, OTR driving
- Trained in Multi-State safety regulations
Timeline
JB Hunt Transportation
08.2022 - Current
Entry Level Truck Driver Training
Werner Enterprises
04.2022 - 08.2022
Operations Manager, Customer Experience
Nordstrom INC
03.2008 - 04.2022
No Degree - Business Administration And Management
Ivy Tech Community College of Indiana
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