Summary
Overview
Work History
Education
Skills
Timeline
MILITARY EXPERIENCE
Generic

TONNIE MALONE

Southaven,Mississippi

Summary

Results-driven Senior Operations Manager with a strong history of optimizing operational efficiencies and leading cross-functional teams to achieve strategic goals. Expertise in implementing impactful process improvements that enhance productivity and reduce costs. Proven leadership skills supported by a solid foundation in 3PL strategic planning and supply chain management, driving organizational success and fostering a culture of continuous improvement. Committed to leveraging analytical insights and innovative solutions to elevate operational performance.

Overview

21
21
years of professional experience

Work History

SENIOR OPERATIONS MANAGER

Fed Ex Supply Chain (Medtronic)
07.2022 - 01.2025
  • Assisted with implementation and enhanced an effective set of comprehensive processes for strategies that decreased the time required to submit and track shipment to increase efficiency, quality and maximize productivity; OTD Excellence.
  • Effectively maintained daily logistics programs and facilitated coordination with other leaders to ensure timely and efficient completion of performance goals which promoted cohesive workflow.
  • Performed quality control functions on various projects to ensure that special/sensitive/cargo was handled according to FDA, federal domestic and international transportation guidelines.
  • Identified potential obstacles on the existing process documentation and recommended effective and efficient solutions/ initiatives to help meet the production goals that maximized quality and efficiency.
  • Oversaw day to day operations within Fed Ex Supply Chain multi-tenant 3PL healthcare customers; Gore, Medtronic, Hologic, McKesson, and Cardinal Health while providing coaching and feedback to exempt leaders to enhance their AOR performance metrics.
  • Orchestrated weekly CAPA meetings to discuss customer failures, QDM metrics, safety and quality pitfalls.
  • Developed and implemented strategies to improve operational efficiency and QDM metrics.
  • Developed and maintained vigourous relationships with vendors and suppliers in compliance with FDA regulations.
  • Managing and coordinating the daily operations of the organization stakeholders.
  • Collaborated with cross-functional teams to resolve logistical challenges with inventory.
  • Monitor and control expense according to allotted budget for multiclient customers.
  • Oversaw Gore capital budget for Export shipments to China, Netherlands and Brazil and worked through contract negotiations.
  • Established KPIs for Quality Driven Metric Systems such as Power BI, Super Nova, Datex and partnered with engineering to reinforce CI processes.
  • Conducted daily audits of SOPs and QDM processes that negatively impacted inventory, Inbound Receipts and Outbound Shipments.
  • Reported weekly and quarterly to senior leaders, stakeholders and on-site customers the outcome of performance, and SRIs pertaining to OSD, damaged and loss inventory.
  • Oversaw process improvements, implementations and developed procedures to improve inventory integrity and manage inventory throughput for an eight- million dollar annual budget and services for over 25,000 international customers.
  • Quality Assurance & Control Champion for two Fed Ex Supply Chain sites. Partner to ensure Compliance and Safety protocols were adhered to.

SOLID WASTE OPERATIONS ADMINISTRATOR

City of Memphis
08.2019 - 07.2022
  • Ensures fiscal compliance within division and provided guidance regarding the City of Memphis’s policies & procedures, which includes state, federal and local regulations are adhered to.
  • Evaluated, created, and presented various data analytics reports to recommend/coordinate organizational efficiency is met to City Council.
  • Oversaw and managed Solid Waste Division’s collections, waste disposal, recycling, diversion, asset management, and GIS data analysis.
  • Oversaw a team of managers & supervisors were trained and in compliance with the division’s budget and personnel requirements (internal & external).
  • Provided work directions, assignment of tasks, evaluation of work performance and discipline to exempt team members.
  • Interacted and communicated with Mayoral Staff, City Council, general public, city management and other staff members on a variety of operational issues and concerns pertaining to service quality metrics being met, complaints, and labor relations.
  • Research and evaluate the newest Solid Waste Management trending developments as it relates to operational efficiency in waste/recycle collections and management.
  • Ensure adherence with federal statutory, safety and regulatory labor requirements.
  • SWANA membership and participant since 2019.
  • Strategic Planning & Execution of equipment repair and replacement to reduce work-related injury/illnesses, property damage and workers compensation cost or lawsuits.
  • HR & Operations Management, conducted training to ensure compliance with City of Memphis, OSHA, DOT and MOU regulations with emphasis on hazardous materials dumping and landfill obligations.

SENIOR OPERATIONS MANAGER

Williams-Sonoma
10.2013 - 08.2019
  • Developed performance goals & objectives while enhancing the operational procedures and principles interdepartmentally within the personalization area in workflow and associate management.
  • Ensured progressive discipline to ensure that the development and execution of process improvements are met while also coordinating wave closure processes by improving peak and non-peak performance as well as coordinating communication between expedited ordering and other support functions.
  • Led, guided and directed 150+ associates to meet or exceed operational goals as well as monitoring performance, providing coaching, counseling, and development, and use key performance indicators to make ongoing operational improvements and enhancements on their job performance to achieve the goals set.
  • Directed and coordinated activities of departments concerned with the production and distribution of products that result in a more effective method of minimizing shrinkage due to errors and damages.
  • View, edit, approve and sign off hourly and salaried employees’ weekly hours in Kronos.
  • Provided training and guidance to exempt and non-exempt workers to meet performance standards.
  • Maintained a work environment conducive to good worker morale while inspiring an overall team mindset.
  • Implemented cost reduction initiatives to minimize overtime and labor expenditures.
  • Strategic Planning & Execution
  • HR & Operations Management

PROJECT SPECIALIST

FedEx (McKesson)
01.2004 - 07.2014
  • Implemented and enhanced an effective set of comprehensive processes and strategies that decreased the time required to submit and track the shipment to enhance efficiency and maximize productivity.
  • Effectively maintained daily logistics program and facilitated coordination with other employees to ensure timely and efficient completion of production goals and promote cohesive workflow.
  • Performed quality control functions on various projects to ensure that special/sensitive/cargo was handled according to OSHA standards, federal domestic and international transportation guidelines.
  • Identified potential obstacles on the existing process documentation and recommended effective and efficient solutions and initiatives to help meet the production goals and maximize quality and efficiency.
  • Responsible for metrics impacting safety, quality, and cost for site


PAYROLL MANAGER

SIMOS Insourcing Solutions (A TrueBlue Company)
06.2012 - 11.2013
  • Strategically reconciled vendor statements while effectively managing the handling of payment complaints or discrepancies in accordance with company policies and government regulations.
  • Determined payroll liabilities by effectively supervising invoice processing, purchase orders, expense reports, credit memos, and payment transactions in order to achieve a high level of financial accuracy.
  • Oversaw and managed activities relating to payroll such as Kronos activity, FMLA, PTO for 500+employees and coordinated with the concerned department to resolve HR related issues relating to payroll.
  • Worked with department managers to set strategic annual expense goals, conduct cycle counts and replenishments while providing comprehensive, timely actuals, forecast and budget data.
  • Provide administrative data and insight to HR Director related to payroll, workplace planning, job design and analysis, training and development, performance management, compensation and legal issues.
  • Proficiently navigated and polled Kronos, ADP and UKG payroll systems to validate hours worked for five separate contract agencies on site.
  • Provided coaching, feedback, and development to to contract and salaried team members. Oversaw interviewing and training for new hires, assigned work tasks departmentally for direct work, performance evaluations, incentive pay-out, attendance recognition and critiqued all disciplinary action.

LOGISTICS SUPERVISOR

XSE Group
09.2012 - 10.2013
  • Oversaw logistic operations such as transportation or warehouse activities, safety performance, and logistics quality management and ensured they’re in line with the company policies and guidelines.
  • Developed warehouse improvement initiatives which helped optimize the service level of logistics operation while achieving the maximum efficiency of logistics operation and warehouse production.
  • Established long-term relationships with customers by maintaining and developing positive business relations and utilizing Fed Ex and UPS Power-ship in redirecting shipments as required.
  • Coordinated crisis management response to customers and supervisors to minimize impact.
  • Implemented continuous improvement plans for increased productivity.
  • Organizational Planning & Development
  • Client Relationship Management

OUTBOUND OPERATIONS MANAGER

Owens & Minor
03.2007 - 05.2012
  • Strategically set departmental goals and objectives in accordance with the company policies and procedures to help improve performance while making workflow more efficient and productive.
  • Recommended and implemented effective measures to improve the quality of work and efficiency of service which resulted in 40% overtime reduction and a decrease in the turnover of employees.
  • Oversaw a 250,000 sq. ft. distribution space with 150+ employees to ensure adherence to quality standards, timelines and deadlines, and proper procedures in compliance with the company policies and guidelines.
  • Organized the inbound department in accordance with administrative and OSHA guidelines and ensured total adherence of specified distribution
  • quality of services is following the relevant regulations.
  • Met compliance standards for FDA and various state-wide and healthcare 3PL subsidiaries.
  • Oversaw quarterly and annual quality audits for suppliers i.e. Baxter, Cardinal Health, etc.
  • Led and facilitated continuous improvements workshops and training sessions for new employees.
  • Knowledgeable of compliance requirements and certifications for FDA, GMP, ISO, DEA and NAPB; obtained certification for MS, TN, AZ, CA and TX
  • Demonstrate root cause thinking and lead or advocate for continuous improvement projects within the building and oversee CAPA meetings.




Education

Bachelor’s degree - Applied Psychology

Christian Brothers University
Memphis, TN
01.2017

Skills

  • OSHA safety compliance
  • Collaborative supervision
  • Production Planning & Management
  • Workforce Coaching & Mentoring
  • Compliance expertise in healthcare regulations
  • Strategic Operations & Logistics Management
  • Safety management
  • Team leadership
  • Collaborative partnership development
  • Performance assessment and tracking

Timeline

SENIOR OPERATIONS MANAGER

Fed Ex Supply Chain (Medtronic)
07.2022 - 01.2025

SOLID WASTE OPERATIONS ADMINISTRATOR

City of Memphis
08.2019 - 07.2022

SENIOR OPERATIONS MANAGER

Williams-Sonoma
10.2013 - 08.2019

LOGISTICS SUPERVISOR

XSE Group
09.2012 - 10.2013

PAYROLL MANAGER

SIMOS Insourcing Solutions (A TrueBlue Company)
06.2012 - 11.2013

OUTBOUND OPERATIONS MANAGER

Owens & Minor
03.2007 - 05.2012

PROJECT SPECIALIST

FedEx (McKesson)
01.2004 - 07.2014

Bachelor’s degree - Applied Psychology

Christian Brothers University

MILITARY EXPERIENCE

  • 164th Airlift Wing
  • Memphis, TN Security Special Forces AFSC 7P0X1 Jan 2013 - Present
  • 118th Berry Field Air Base
  • Nashville, TN Operations Intelligence AFSC 1N0X1 Jan 2013 – Dec 2015

Similar Profiles

CREATE PROFILE