Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonnisha Dyer

Victorville ,CA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Adaptable in most of my jobs its accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Fast Food Crew Member

AAFES Burger King
07.2021 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Assisted other team members to achieve goals.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Expedited orders with accuracy, resulting in reduced wait times for customers.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.

Stocker Associate

Big Lots Distribution Center
02.2018 - 08.2020
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Loaded and unloaded trucks in a timely matter.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Maintained safety standards within the workplace by adhering to company guidelines and procedures.

Caregiver

In Home Supportive Services
01.2010 - 12.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.


  • Provided safe mobility support to help patients move around personal and public spaces.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Stocker Associate

Walmart
08.2015 - 09.2018
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Associate

Goodwill
04.2015 - 01.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Janitorial
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

Volunteer

Victorville Homeless Shelter
08.2013 - 01.2014
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Kept case files updated, accurate and aligned with requirements.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Education

Associate of Science - Child Development

Barstow Community College
Barstow, CA
06.2025

High School Diploma -

Adult Education
Apple Valley, CA
04.2016

Skills

  • Reliability and punctuality
  • Strong Communication Skills
  • Cash Register Operation
  • Food Preparation
  • Cleanliness and sanitation
  • Cash Handling Accuracy
  • Safe Food Handling
  • Workplace Safety
  • Crew training
  • Cash Handling
  • Restaurant sanitation
  • Food Safety Compliance
  • Foodservice
  • Fast and efficient service worker
  • Customer Service
  • Food presentation
  • Meal Preparation
  • Late-night shift availability
  • Restaurant Operations
  • Team Player
  • Critical Thinking
  • Cleaning and organization
  • Drive-Thru Operations
  • Team Leadership
  • Problem-Solving
  • Menu Memorization
  • Server Support
  • Food and beverage preparation

Certification

I have my security guard card since November 2023.

Timeline

Fast Food Crew Member

AAFES Burger King
07.2021 - 11.2023

Stocker Associate

Big Lots Distribution Center
02.2018 - 08.2020

Stocker Associate

Walmart
08.2015 - 09.2018

Customer Service Associate

Goodwill
04.2015 - 01.2018

Volunteer

Victorville Homeless Shelter
08.2013 - 01.2014

Caregiver

In Home Supportive Services
01.2010 - 12.2019

Associate of Science - Child Development

Barstow Community College

High School Diploma -

Adult Education

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Tonnisha Dyer