TONORREYA GOINES
Huntsville,AL
Summary
Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems.
Overview
4
4
years of professional experience
Work History
Receptionist
Ability Plus Inc
03.2024 - Current
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected approximately 20 incoming phone calls for office.
- Conducted exit interviews with terminated employees.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Recruiter Assistant
Spherion Staffing
10.2023 - 01.2024
- Submitted recruitment reports to provide updates to hiring manager
- Evaluated skills, knowledge and experience of candidate to determine ideal job positions
- Completed paperwork for newly hired staff to be fully compliant
- Made hiring recommendations based on applicant interviews.
- Scheduled interviews for applicants and onboarding for new hires with departments in 10-person company.
Benefits Specialist
BlueCross BlueShield
01.2022 - 08.2023
- Documented and maintained administrative procedures for benefit processes
- Worked with internal staff and vendors to resolve difficult or sensitive insurance problems and related documentation
- Helped the company maintain compliance with state and federal reporting and documentation requirements.
- Managed approximately 50 incoming calls regarding insurance claims and benefits
Clinical Assistant
Huntsville Hospital
07.2020 - 01.2022
- Kept clients informed of schedule changes and important medical information
- Updated records in EHR system, carefully protecting patient information and verifying data
- Supported medical staff by answering phones and preparing supply orders.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Reviewed physician's calendar and scheduled 30 patient appointments by telephone and in-person.
Education
Associate in Science (A.S.) - Business Administration -
Wallace State Community College Hanceville
Hanceville, AL05.2026
Skills
- Organization skills
- Time Management
- Background Checks
- File Management
- Time Tracking and Payroll Administration
- Maintaining files
- Onboarding Coordination
- Benefits Administration
- New Hire Orientation
- Recruitment
- Online position posting
- Employment Record Verification
Timeline
Receptionist
Ability Plus Inc
03.2024 - Current
Recruiter Assistant
Spherion Staffing
10.2023 - 01.2024
Benefits Specialist
BlueCross BlueShield
01.2022 - 08.2023
Clinical Assistant
Huntsville Hospital
07.2020 - 01.2022
Associate in Science (A.S.) - Business Administration -
Wallace State Community College Hanceville
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