Summary
Overview
Work History
Education
Skills
Timeline
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Tonquisha Wright

Miami,FL

Summary

Dynamic Care Coordinator with extensive experience at CareNet, excelling in patient care and case management. Proven ability to enhance patient outcomes through effective treatment planning and compassionate communication. Skilled in HIPAA compliance and electronic medical records, fostering strong relationships with community partners to streamline care and improve service delivery.

Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.

Overview

8
8
years of professional experience

Work History

Care Coordinator

Carenet
10.2024 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Patient Access Representative

Uhealth
03.2020 - 10.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.

Intake Specialist

MDLIVE
01.2018 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.

Education

Bachelor of Science - Occupational Therapy

Keiser University
Fort Lauderdale, FL
09-2027

North Gardens Highschool
Miami, FL
06-2013

Skills

  • Patient care
  • Clinical skills
  • HIPAA compliance
  • Electronic Medical Records (EMR)
  • Medical terminology
  • Charting/documentation
  • Interdisciplinary team
  • Health assessment
  • Case management
  • Patient education
  • Evidence-based practice
  • Quality improvement
  • Triage
  • Rehabilitation
  • Compassionate care
  • Documentation
  • Organizational skills
  • Medical terminology understanding
  • Care planning
  • Scheduling
  • Policy adherence
  • Goal setting
  • Healthcare operations

Timeline

Care Coordinator

Carenet
10.2024 - Current

Patient Access Representative

Uhealth
03.2020 - 10.2024

Intake Specialist

MDLIVE
01.2018 - 04.2023

Bachelor of Science - Occupational Therapy

Keiser University

North Gardens Highschool

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