Tonquisha Wright
MIAMI,FL
Summary
Energetic and compassionate individual with strong interpersonal and organizational skills. Possesses solid understanding of patient care coordination and demonstrates proficiency in communication and problem-solving. Committed to making positive impact on patient outcomes and enhancing efficiency of care delivery.
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Carenet
10.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
Patient Access Representative
Uhealth
01.2022 - 09.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Outbound Sales Call Center Agent
ADT Solar
03.2019 - 04.2023
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 900+ cold calls per day resulting in client base growth by 72%.
- Exceeded sales quotas consistently through effective lead generation and persuasive communication skills.
- Achieved top performer status within the call center multiple times due to consistent results-driven performance.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Mentored newly hired agents on best practices for outbound sales calls, contributing to improved team success rates over time.
- Developed strong relationships with potential clients through regular follow-up calls, resulting in increased referrals and repeat business.
Chat Support Representative
Teleperformance
01.2015 - 04.2018
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Promoted upselling opportunities where appropriate while remaining focused on delivering exceptional service within each interaction.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
Education
AA Surgical Tech - Surgical Technician
MedCerts
Miami Gardens, FL06-2027
High School Diploma -
North Gardens Highschool
Miami Gardens, FL06-2013
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Medical terminology understanding
- Healthcare operations
- Scheduling
- Claims processing
- Insurance verification
- HIPAA compliance
- Patient registration
- Customer service
- Patient check-in
- Multitasking and organization
- Phone and email etiquette
- Healthcare systems navigation
- Language fluency
- Quick typing
- Performance tracking
- CRM software
- Time management
- Attention to detail
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Care Coordinator
Carenet
10.2024 - Current
Patient Access Representative
Uhealth
01.2022 - 09.2023
Outbound Sales Call Center Agent
ADT Solar
03.2019 - 04.2023
Chat Support Representative
Teleperformance
01.2015 - 04.2018
AA Surgical Tech - Surgical Technician
MedCerts
High School Diploma -
North Gardens Highschool
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