Tony Abreu
Lake Wales
Summary
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
Westgate River Ranch Resorts
05.2023 - Current
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored team members on customer service excellence and operational standards.
- Implemented workflow improvements to enhance efficiency in daily front desk activities.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Created, prepared, and delivered reports to various departments.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Assisted guests with special requests, demonstrating excellent problem-solving skills.
- Achieved high-quality service by maintaining open communication channels among team members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Sales Associate
CHAPEL HATS
08.2019 - Current
- Kept sales area neat and clean, and directed customers to appropriate areas where they can find the product they are looking for.
- Study and familiarize myself with every available product that is available in store or online as well as upcoming brands and styles coming.
- Assisted customers in selecting styles and fits that best suits their lifestyle, preferences, and personal needs.
- Interacted with customers to ensure satisfaction and answer any available questions or concerns they may have.
- Greet customers and provide customers with a positive shopping experience while
- Recommending different inventory that is available with very detailed analysis on it.
Front Desk Receptionist
Westgate River Ranch Resorts
03.2021 - 05.2024
- Providing Excellent, Friendly, and fast service providing guest a great satisfaction from when the guest first enters the lobby to the time they leave.
- Collected deposits fees and payments
- Took reservations over the phone, and in person.
- Sorted mail and other important data
- Answer customer's questions and concerns and resolve any problems that may occur through my shift to ensure any customer's satisfaction.
- Organizing data for the company to be reviewed by my managers.
- Handle guest complaints and concerns.
- Room coordination and assigning
- Guest payments and final bill adjustments and charges.
- Coordinated reservations and maintained accurate booking records using property management system.
Ambassador For Westgate Loyalty Program
Westgate River Ranch
06.2017 - 07.2018
- Developed and implemented strategies to enhance customer engagement within loyalty programs.
- Developed and implemented loyalty program strategies to enhance Guest engagement.
Education
HIGH SCHOOL DIPLOMA -
CAREER PREP ACADEMY
06.2016
International Business
VALENCIA COMMUNITY COLLEGE
Orlando, FLSkills
- Customer service
- Executive Team Leadership
- Retail Sales
- Goal Oriented
- Motivated team player
- Product Strategy
- Customer Analysis
- Critical thinking and results-driven decision making
- Have initiative, ambition, and self-motivation
- Works Well Under Pressure
- Highly responsible and reliable
- Excellent Communication Skills, both written and oral
- Cash handling
- Hospitality
- Research and Documentation
- Extensive marketing and sales knowledge
- Food Handling
- Busser
- Serving Experience
- Staff management
- Issue handling
- Front desk operations
- Reservations assistance
- Staff training and development
- Complaint handling
- Inventory control
- Sales and marketing
- Project management
Timeline
Front Office Supervisor
Westgate River Ranch Resorts
05.2023 - Current
Front Desk Receptionist
Westgate River Ranch Resorts
03.2021 - 05.2024
Sales Associate
CHAPEL HATS
08.2019 - Current
Ambassador For Westgate Loyalty Program
Westgate River Ranch
06.2017 - 07.2018
HIGH SCHOOL DIPLOMA -
CAREER PREP ACADEMY
International Business
VALENCIA COMMUNITY COLLEGE
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