Tony Accetturo
Fife,WA
Summary
Accomplished Executive Director of Human Resources offering ten years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented and personable professional committed to improving talent acquisition and increasing organizational effectiveness.
Overview
20
20
years of professional experience
Work History
Chief People Officer
Trapper's Sushi
Federal Way, WA
04.2011 - 12.2021
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for over 500 employees.
- Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
- Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
- Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
- Recruited and hired four key leadership positions to strengthen management team.
- Designed multiple employee engagement strategies to improve morale, retain talent and maintain business continuity.
- Interviewed, supervised and motivated Regional Management team to achieve optimal productivity.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Created and implemented safety protocols to successfully reduce workplace incidents
Restaurant Shift Manager
Emerald Queen Casino
Tacoma, WA
02.2006 - 09.2010
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Cross-trained crew members on different duties to increase coverage.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Co-authored updated training material for entire FOH department
- Observed cash handling and security procedures during shifts to recognize and address issues with staff
- Trained and mentored new employees to maximize team performance
Beverage Director. Interim
Muckleshoot Casino
Auburn, Washington
12.2000 - 01.2006
- Reduced health risks and safety hazards by creating training materials for preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Develop prices based on inventory costs and portion sizes.
- Enhanced business productivity by training team members and servers on best practices and protocols.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Monitored company inventory to keep stock levels and databases updated
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Renton Senior High School
Renton, WA06.1988
Skills
- Performance Management Systems
- Labor Relations Coordination
- Portfolio Management
- Policy and Procedure Adherence
- Compensation and Benefits Administration
- Employee Motivation and Performance
Timeline
Chief People Officer
Trapper's Sushi
04.2011 - 12.2021
Restaurant Shift Manager
Emerald Queen Casino
02.2006 - 09.2010
Beverage Director. Interim
Muckleshoot Casino
12.2000 - 01.2006
High School Diploma -
Renton Senior High School
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