Tony Alexander
Columbus,GA
Summary
Professional with strong background in remote administrative support, prepared for virtual receptionist roles. Skilled in managing communications, scheduling, and customer service. Known for team collaboration and adaptability, consistently delivering results. Excellent multitasking abilities, strong communication skills, and reliable, proactive approach.
Overview
10
10
years of professional experience
Work History
Service Advisor
Rivertown Toyota
01.2023 - 10.2024
- Task was to handle customer service in a professional manner
- Provided changes to customers car maintenance plan policy
- Assists customer with any problems or car concerns
- Operated a personal computer using a large variety of standard software systems to complete work tasks
- Provided top tier customer service
- Monitored training requirements to determine what training is necessary or required
- Composed operations and/or training related correspondence as needed by management
Virtual Receptionist
Privia Health
12.2019 - 12.2022
- Task was to search for legal information for personal, financial and business matters
- Strong typing skills at a minimum of 60 wpm
- Provided detailed written reports and reported detailed oral reports every hour to supervisor
- Performed on the spot logical problem-solving skills
- Processed actions related to attendance at service and other schools, training courses, or classes by assigned trainee personnel
- Used automated systems to prepare routine and/or special reports
- Verified company accountability daily for reporting to management
- Edited outgoing correspondence for procedural and grammatical accuracy
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
Horizontal Construction Engineer
United States Army
02.2015 - 12.2019
- Provided detailed oral and written reports to high-ranking officers
- Operated Microsoft Word, PowerPoint, Access, and Excel
- Managed over two hundred soldiers daily needs and with detailed instruction on tasks
- Managed the entire company attendance, vacation time, and awards earned
- Operated heavy equipment with detailed orders
- Handled high stressed environment with 100% task completion rate
- Processed personnel actions concerning assigned company personnel
- Handled multiple jobs such as an aircraft fueler, supply for the company and water treatment
- Prepared weekly and monthly reports to be provided to the commander
- Screened incoming correspondence concerning training prior to distribution
- Coordinated scheduling of combative training in the organization for assigned courses
- Coordinated with organizations responsible for Reserve and Guard military trainees
- Reviewed forms for school packets and/or school course requests for correctness
- Referenced standard operating procedures to maintain administrative libraries, charts, records, and/or filing systems
- Provided direct administrative assistance to the company commander to ensure that administrative actions are accurately prepared
Education
No Degree - Nursing
Columbus Technical College
Columbus, GA05-2026
Skills
- Customer Service-Oriented
- Time management expertise
- Empathy and patience
- Strong organizational skills
- Strong typing skills at a minimum of 60 wpm
Accomplishments
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Service Advisor
Rivertown Toyota
01.2023 - 10.2024
Virtual Receptionist
Privia Health
12.2019 - 12.2022
Horizontal Construction Engineer
United States Army
02.2015 - 12.2019
No Degree - Nursing
Columbus Technical College
Similar Profiles
Neilantonio MercerNeilantonio Mercer
Sales Consultant/ Back Office Support at Rivertown ToyotaSales Consultant/ Back Office Support at Rivertown Toyota
TONY ALEXANDERTONY ALEXANDER
Service Advisor at Rivertown ToyotaService Advisor at Rivertown Toyota
David Van Den BergheDavid Van Den Berghe
Certified Flight Instructor at Rivertown AviationCertified Flight Instructor at Rivertown Aviation