Anthony Amaral III

• Deployed and imaged all Mac hardware to internal users both on-site and remotely across the country, ensuring consistent and reliable setup.

• Successfully tested and deployed each iteration of macOS, ensuring seamless updates for all users.

• Authored and maintained comprehensive documentation for all user interactions, including desk-side assistance for VIP users, to streamline support processes.

• Owned and managed the internal procurement portal for all Mac inventory, ensuring that users received up-to-date hardware suited to their job requirements.

• Managed all Macs via the Jamf Cloud instance, providing a seamless user experience and ensuring device compliance.

• Implemented and engineered new automation workflows using Jamf’s Self Service portal, enhancing efficiency and user satisfaction.

• Provided advanced support for Helpdesk teams by handling second and third tier Mac and iOS escalations, resolving complex technical issues efficiently.

• Providing exceptional customer service while using my problem solving skills to resolve any type of technical issue quickly
• Utilizing multitasking frequently to troubleshoot a variety of technical issues with multiple customers at a time, while providing resolutions within minutes with patience, empathy, and expertise
• All appointments are documented with detailed notes explaining the issue, resolution and the next steps should the customer return
• Keeping my knowledge current and learning on the fly with emerging issues to ensure proper and efficient hardware/software repairs on Mac, iOS and TvOS platforms is a daily diligence
• Worked as a mentor for new technicians and facilitated Mac and Mobile shadowing/reverse shadowing sessions to ensure the perfect customer journey
• Maintained a 90-100% (above store average) online customer survey "NetPromoter Score" (NPS) for multiple quarters.

• Instructor of 2 - 3 acting classes per semester consisting of 30-35 students
• Provided and presented personally written lectures and engaging keynote presentations
• Presented and reviewed auditioning techniques, monologue work, scene study, script analysis and basic/intermediate directing techniques, stage combat, and vocal work for projection techniques and articulation
• Classes taught: Character Study: Psychological Realism, Transformation, Improvisation, Theatre History I, II,III, Movement of the Actor, Introduction to Theatre, Appreciation and Enjoyment of Theatre.

• Professional DJ for over a decade specializing in Weddings, Corporate Events and private parties
• Providing high quality entertainment with cutting edge technology delivering high quality sound and aesthetically pleasing ambiance for every event
• I began as a DJ in clubs and bars and within the first two years I was being highly requested for private events and the business presently schedules and books private parties only
• The company also employs two additional gentlemen who work on events when double booked and when assistance is needed for events of 400 plus
• Events have been booked as far north as Bar Harbor, ME and the surrounding New England area.