Tony Antonides
Reidsville,GA
Summary
Accomplished Truck Service Manager with a proven track record at TravelCenters of America, enhancing customer satisfaction and team productivity through effective leadership and problem-solving skills. Skilled in customer service management and conflict resolution, successfully increased revenue by upselling services. Demonstrated excellence in multitasking and organization across multiple high-paced environments, significantly improving operational efficiency. TOTAL years of service to TA: 18 years.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Truck Service Manager
TravelCenters of America
05.2022 - 04.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
Shop Manager
Southern Tire Mart
01.2021 - 05.2022
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
General Manager
McCarthy Tire Service
12.2019 - 01.2021
- Managed automotive repair facility (8 bays)
- Oversaw commercial truck repair operations (on property and mobile maintenance)
- Maintained and oversaw Bandag retread plant.
- Oversaw distribution operations, supplying satelite locations with commercial and automotive tire inventory.
Regional Manager
Pilot Travel Centers, Truck Care
12.2016 - 12.2019
- Supervised new locations, 17 in all across 7 states
- Hired, trained, set up new locations.
- Established inventory, maintained at each location.
- Implemented shrink controls, monitored inventory for levels and accuracy.
- Conducted unscheduled, unplanned audits to ensure compliance with policy, practice, and proceedures.
- Extensive travel as required.
Education
High School Diploma -
Goshen High School
Goshen, INSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Customer Service Management
- Conflict Resolution
- Goal-Oriented
- Trustworthy and Honest
- Employee Relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 40 staff members.
- Resolved product issue through consumer use and feedback.
Certification
- Tire Industry Association, Level 300 Technician Certification - Expires end of 2025
- Forklift certification
- Qualified DOT Inspector (Appendix G Inspection)
- ASE 609 Certification
- ASE P2, currently expired - recertifying on upcoming test cycle
Hobbies, Things I Enjoy Doing
I love to tinker with and fix machinery.
Wood working - from construction to fine work with finished product (e.g. table tops), I enjoy my wood shop.
Maintain my power equipment to keep in perfect working order 100% of the time.
Additional Information
- Proficient with Microsoft Office suite.
- OBD1 and OBD2 proficient. Have Snap On MT2500 OBD1 scanner, and Matco Max Flex Pro OBD2 scanner.
- Proficient with fasteners of all types (e.g. SAE vs metric, pipe threads, etc) - very little I cannot identify.
- Lubricant specialist, can teach and train lubricant properties to better serve customer needs.
- Can diagnose electrical system issues (start, charge, run). Well versed in electrical theory and properties.
- Can identify and explain components of common automotive systems, and their purpose.
- I enjoy teaching and training!
Timeline
Truck Service Manager
TravelCenters of America
05.2022 - 04.2024
Shop Manager
Southern Tire Mart
01.2021 - 05.2022
General Manager
McCarthy Tire Service
12.2019 - 01.2021
Regional Manager
Pilot Travel Centers, Truck Care
12.2016 - 12.2019
High School Diploma -
Goshen High School
- Tire Industry Association, Level 300 Technician Certification - Expires end of 2025
- Forklift certification
- Qualified DOT Inspector (Appendix G Inspection)
- ASE 609 Certification
- ASE P2, currently expired - recertifying on upcoming test cycle
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