Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Atkinson

Manager
Sylvester,GA

Summary

Dynamic retail manager with extensive experience at Fresh 4 Less, excelling in customer service and inventory control. Proven track record of enhancing sales through innovative merchandising strategies and effective team training. Skilled in cash management and complaint resolution, fostering a positive shopping environment while driving operational efficiency.

Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.

Overview

20
20
years of professional experience

Work History

Retail Manager

Fresh 4 Less
06.2022 - 06.2025
  • Oversaw daily store operations, ensuring compliance with policies and procedures.
  • Trained and mentored team members to enhance customer service skills.
  • Managed inventory control processes, optimizing stock levels and reducing waste.
  • Implemented promotional strategies to increase sales and improve customer engagement.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Resolved customer complaints effectively, maintaining high satisfaction levels.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Conducted performance evaluations, providing feedback for employee development.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Trained and developed new employees for ease of transition into team.
  • Implemented loss prevention strategies that significantly reduced shrinkage rates.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.

Store Manager

Foodlion Grocery Store
01.2020 - 06.2022
  • Trained and mentored staff in sales techniques and product knowledge.
  • Implemented inventory management strategies to reduce stock discrepancies.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Developed staff schedules to ensure adequate coverage during peak hours.
  • Enhanced visual merchandising standards, improving overall store appearance and engagement.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.

Store Manager

Winn Dixie Supermarket
08.2005 - 12.2019
  • Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
  • Resolved customer complaints efficiently, fostering a positive shopping experience.
  • Collaborated with upper management on promotional initiatives to drive sales growth.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Developed staff schedules to ensure adequate coverage during peak hours.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Implemented inventory management strategies to reduce stock discrepancies.
  • Trained and mentored staff in sales techniques and product knowledge.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Education

GED -

Moultrie Tech
Sumner, GA

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Complaint resolution
  • Team Training
  • Staff management
  • Merchandise planning
  • Budget planning
  • Loss prevention
  • Operations management
  • Employee scheduling
  • Sales analysis
  • Staff recruitment
  • Profit and loss analysis
  • Team leadership

Timeline

Retail Manager

Fresh 4 Less
06.2022 - 06.2025

Store Manager

Foodlion Grocery Store
01.2020 - 06.2022

Store Manager

Winn Dixie Supermarket
08.2005 - 12.2019

GED -

Moultrie Tech

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