Tony Ballard

Announce flight status updates and information about gate changes over airport PA system. Create and book reservations, check baggage and collect baggage charges. Escort passengers in wheelchairs from gate area to the aircraft. Process reservations, coordinate stand-bys and monitor cabin availability. Tag checked baggage with appropriate destination when overhead bin space is full while boarding flight. Issue travel and hotel vouchers for passengers on overbooked and canceled flights. Print itineraries and tickets for passengers. Enforce safety and security measures and protect sensitive zones by monitoring planes, jetways, gate areas and all secured areas. Determine flight close-out times and complete and verify flight forms. Monitor compliance with size limitation guidelines for the carry-on baggage program. Protect customers’ baggage from loss, theft and damage by handling them properly. Address passenger concerns about delayed or cancelled flights and rebook passengers on next available flight when needed. Respond politely to passenger complaints regarding ticketing and baggage handling. Successfully completed recurrent training and other training as needed to further develop professional skills. Mentored new hire employees to ensure proper work rules are followed. Coordinator for the unaccompanied minor room and ensure appropriate rules are followed per the program.