Tony Banks

Work History

Battery Associate

Moxion

04.2023 - Current

Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assisted in recruiting top talent for various positions within the company, contributing to a high-performing workforce capable of meeting business goals effectively.
Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
Reduced waste by optimizing material usage and adhering to strict quality control measures.
Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
Collaborated with engineering teams to identify areas for process improvement and develop innovative solutions.
Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
Participated in continuous improvement initiatives, sharing insights and suggestions for enhancing operational efficiency.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Operations Lead

Good Eggs

10.2020 - 03.2023

Performed quality control and monitored production efforts
Managed and allocated staff and material resources to meet production goals
Planned operations and activities, and led projects
Motivated and trained employees to maximize team productivity
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
Analyzed department metrics and performance and reported findings to management
Tracked company equipment, tools and technology to manage inventory
Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Lead Associate

Sublime Canna

07.2019 - 10.2020

Mentored and guided employees to foster proper completion of assigned duties
Facilitated training for associates through daily coaching and regular performance appraisals
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Maintained team flexibility and embraced change to adapt within dynamic markets
Assisted with new hire processing and existing training programs
Advised regarding delays and special circumstances.

Machine Operator

Brinks Incorpated

12.2018 - 02.2019

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
Complied with company and OSHA safety rules and regulations
Tended operating machinery to identify equipment malfunctions and locate sources of product defects
Maintained equipment performance by lubricating and cleaning components
Performed general equipment maintenance and repair to minimize downtime.

Head Clerk

Safeway, Inc

09.2000 - 04.2018

Handled customer inquiries, disputes, complaints, billing questions, service requests, etc
Calmed angry callers and in-store customers, repaired trust, located resources for problem resolution and designed best-option solutions
Interfaced daily with internal partners in accounting, field services, operations, and customer affairs division
Resolved an average of 150 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume)
Became the lead 'go-to' person for new managers and cashiers and particularly challenging calls as one of the company's mentors and trainers of both new and established employees
Helped the company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness
Focused on positive customer service/satisfaction experience and ensured that employees provided customers with superior customer service through the use of best practices
Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents, reconciled cash with sales receipts, reports, inventories, and supervised all store personnel in the absence of Store Manager
Monitored product display accuracy and appearance to implement promotions ensuring presentation, pricing, and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions
Ensured compliance with all federal, state, local agency, company policies and procedures were properly followed, including security, safety, food handling and sanitation, weights and measures, refrigeration, wage and hour, etc.
Enhanced team productivity by providing ongoing training and mentoring to junior staff members.
Coordinated schedules, ensuring adequate staffing for peak business periods.
Provided exceptional customer service, addressing concerns promptly and professionally.

Summary

Overview

Work History

Battery Associate

Operations Lead

Lead Associate

Machine Operator

Head Clerk

Education

Bachelor Of Applied Science - Criminal Justice

Diploma -

Skills

Timeline

Certification

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