TONY E. BANNISTER II
Uniontown,PA
Summary
To be the leader that models the way and drives great results. To impact lives and to cultivate a culture of promoters that drives the trajectory of success continuously upward, exceeding all expectations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Local Manager I/M
Frontier
04.2023 - Current
- Lead a team of 20 Cable Splicing Technicians in the daily operation of Installation and Maintenance of FTTH/Copper
- Conduct Safety/Quality inspections daily to hold all techs accountable to company policy and expectations
- Handle all customer escalations, damage claims and survey feedback to ensure each customer is given a best-in-class experience
- Work closely with Labor and Union to stay proactive on all communication and concerns
- Conduct and present on multiple meetings and huddles weekly to discuss metrics, performance, and initiatives.
Technical Operations Supervisor
Breezeline
12.2021 - 04.2023
- Exact job duties as listed below with Comcast only this is at a Union shop, so everything is under the CBA.
Technical Operations Supervisor
Comcast Cable
12.1999 - 12.2021
- Supervise a Team of 15-20 Service Technicians
- Conduct Safety and Quality Inspections Weekly
- Conduct Meetings and Training sessions regularly
- Field support daily, lead team and meet customer needs
- On call rotation to service Greensburg/Monroeville Service Centers
- Handle All Customer Escalations and Chronic Service Issues
- Create Power Point presentations and Excel Spreadsheet Reports.
Education
Bachelor of Applied Science in Telecommunications Technology, Associates in Electronics Engineering -
ITT Technical Institute
Maitland, FL09.1998
Skills
- Comcast Link to Leadership (L2L) Graduate - One of a select few chosen by the company to be a future leader 09/18/2014 Manchester, NH
- Filmed multiple TV commercials/training videos for Comcast and presented on many virtual ERG/DEI sessions
- Active Promoter in NPS Trainings and Brand Development Feedback sessions, always willing to speak up and lead by example
- Customer Service
- Problem Resolution
- Marketing
- Product Management
- Performance reviewing
- Performance Management
- Business Planning
- Budget Control
- Customer Relationship Management (CRM)
- Technical Proficiency
- Goal Setting
- Decision-Making
- Expense Tracking
- Schedule Preparation
- Cost Control
- Computer Skills
- MS Office
- Administration and Reporting
- Work Planning and Prioritization
- Verbal and written communication
- Emergency Response
- Workforce Management
- Staff Training and Development
- Hiring and Training
- Good Judgment
- Professional and Courteous
- Key Performance Indicators
- Team Development
- Brand Management
- Expectation setting
- Contract Management
- Policy Implementation
- Operations Management
- Quality Assurance
- Multitasking
- Friendly, Positive Attitude
- Written Communication
- Managing Operations and Efficiency
Timeline
Local Manager I/M
Frontier
04.2023 - Current
Technical Operations Supervisor
Breezeline
12.2021 - 04.2023
Technical Operations Supervisor
Comcast Cable
12.1999 - 12.2021
Bachelor of Applied Science in Telecommunications Technology, Associates in Electronics Engineering -
ITT Technical Institute
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