Tony Barrozo

Store Manager

Bed Bath & Beyond

Woodbridge, VA

03.2003 - 07.2023

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Monitored employee performance and identified performance gaps for corrective action.
Managed daily banking activities such as deposits and withdrawals.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Updated and maintained store signage and displays.
Prepared monthly reports on sales figures, expenses, profits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Ensured compliance with safety regulations and company policies.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Monitored inventory levels and placed orders to restock shelves.
Maintained accurate records of employee performance reviews.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.