Tony Bean

• Received and retrieved various commission statements from 30+ major insurance companies, and manually entered the earned commission to the properly-coded agent on file, via Hawksoft Management Systems.

• Investigated missing, or improperly-coded, commission amounts though various company websites. Rapidly navigated a multitude of variant website formats.

• At the end of every month, reconciled the completed commission totals with the agency's bank deposit totals. Produced a finalized report for payroll.

• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Cultivated warm relationships with regular customers.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Restocked supplies during downtime to continue meeting customer demand for products and services.

• Served high customer volumes during special events, nights, and weekends.
• Prepared and served over 500 different specialty cocktails for a multi-level Golf Entertainment Center and nightclub facility.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Intermittently entertained the active clientele with various dances and sing-alongs
• Hosted and advised several guests on how to understand and successfully navigate the Golf Bay Computer Game Systems.

• Prepared and served over 300 different specialty cocktails and suggested and vigorously promoted specific wine-pairings to compliment the cuisine of an extensive Nepalese-style menu.
• Served various-themed outdoor banquets and events, both on-site and off-site.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.

• Magna Cum Laude
• Golden Key Recipient for Academic Excellence

• Academic Honors Society