Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Beasley

Manger
Detroit,MI

Summary

Results-driven manager with expertise in customer service, team development, and inventory management. Proven track record of enhancing shopper experiences and optimizing team performance to foster customer loyalty. Dynamic retail manager with over 13 years of experience in supervising operations and training teams. Skilled in problem-solving and implementing customer service initiatives that improve satisfaction and drive sales. Proficient in managing daily retail operations and ensuring optimal inventory levels. Committed to resolving conflicts and enhancing team performance through effective coaching and mentoring. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

13
13
years of professional experience

Work History

Manager

Kroger
Livonia
06.2007 - 06.2020
  • Supervised daily operations and staff activities in a busy retail environment.
  • Trained and mentored new employees on company policies and procedures.
  • Managed inventory levels to ensure product availability for customers.
  • Coordinated team schedules to optimize coverage during peak hours.
  • Implemented customer service initiatives to enhance shopper experience.
  • Collaborated with department heads to improve store layout and merchandising.
  • Conducted regular safety inspections to maintain a safe shopping environment.
  • Resolved customer complaints efficiently to promote satisfaction and loyalty.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Education

Maintenance

Jobcorps
Detroit, MI
06-2004

High School Diploma -

Oxford High School
Oxford, MI
06-2001

Skills

  • Employee training
  • Inventory management
  • Customer service
  • Team scheduling
  • Safety compliance
  • Retail operations

Timeline

Manager

Kroger
06.2007 - 06.2020

Maintenance

Jobcorps

High School Diploma -

Oxford High School
Tony BeasleyManger