Tony Belding
Booneville,IA
Summary
Accomplished Senior Customer Service Representative at Wells Fargo, adept in conflict management and quality assurance. Excelled in fostering customer relationships and training new employees. Proven expertise in complaint resolution and call control, driving repeat business and loyalty through exceptional service and tailored solutions.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Wells Fargo
01.2016 - 07.2025
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
General Merchandiser
Hy=Vee
01.2015 - 03.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
Education
Business Management
Upper Iowa University
Fayette, IASkills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Call control
- Credit card processing
- Conflict management
- Escalation management
- Call center experience
- Shipping and logistics
- Customer service
- Call metrics
Accomplishments
U.S. Air Force Veteran
Timeline
Senior Customer Service Representative
Wells Fargo
01.2016 - 07.2025
General Merchandiser
Hy=Vee
01.2015 - 03.2024
Business Management
Upper Iowa University
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