Tony Bickel
Austin
Summary
Dynamic Service Advisor with a proven track record at Covert CDJR, enhancing customer satisfaction through expert vehicle assessments and efficient service scheduling. Excelled in fostering customer relationships and retention, leveraging multitasking skills for seamless workflow management. Achieved significant improvements in service delivery, embodying a blend of technical acumen and interpersonal prowess.
Overview
29
29
years of professional experience
Work History
Service Advisor
Covert CDJR
01.2022 - 01.2025
- Streamlined communication between service departments to improve overall client experience.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Advisor
Lithia CDJRF of Helena MT
02.2017 - 01.2022
- Processed orders and returns to ensure smooth transactions.
- Assisted customers with inquiries regarding products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
Assistant Manager
Les Schwab Tires
01.2004 - 01.2017
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales and Service Technician
Les Schwab Tires
04.1996 - 01.2004
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
High School Diploma -
WF WEST
Chehalis, WA05-1986
Skills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Service recommendations
- Service scheduling
- Workflow management
- Customer relationship management
- Customer retention
- Service order flow
- Maintenance reporting
- Relationship building
- Product recommendations
Timeline
Service Advisor
Covert CDJR
01.2022 - 01.2025
Service Advisor
Lithia CDJRF of Helena MT
02.2017 - 01.2022
Assistant Manager
Les Schwab Tires
01.2004 - 01.2017
Sales and Service Technician
Les Schwab Tires
04.1996 - 01.2004
High School Diploma -
WF WEST
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